Summary
Overview
Work History
Education
Skills
Timeline
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Debjani Nandi

Quality Assurance
Bangalore

Summary

An accomplished graduate, holding a bachelor’s degree with a certification in business analysis in agile & scrum. With an ardent passion for organizational roles and activities; and a zealous attitude to enhance my undying thirst for knowledge and experience I possess the requisite skill and judgment to efficiently deal with situations and eloquently put forth my view point.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work History

Quality Assurance

JP Morgan Chase
Bangalore
10.2023 - Current
  • Monitor Customer Satisfaction survey calls and Banker survey calls ,and evaluate on the customer /banker experience and check on controls.
  • Provide coaching to the front end team based on the errors identified.
  • Work on projects and reports for the front end team .
  • Applied coaching techniques and tools to support managers and team members in improving performance.

Customer Service/Client Management

WNS Global Services
Bangalore
06.2014 - 08.2016
  • Identifying areas of improvement and being a part of standardization/Globalization Projects
  • Pro-actively and efficiently communicating with the Managers and counterparts on process related issues and obtain resolution on the same.
  • Maintaining healthy relationship with customers/counterparts & handling queries efficiently.
  • · Providing knowledge and helped clients with their queries with insurance and home loan.

Education

Bachelor of Arts - Sociology

North East Hill University Shillong
Shillong ,Meghalaya
03.2005 - 03.2007

Skills

Quality control

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Timeline

Quality Assurance

JP Morgan Chase
10.2023 - Current

Customer Service/Client Management

WNS Global Services
06.2014 - 08.2016

Bachelor of Arts - Sociology

North East Hill University Shillong
03.2005 - 03.2007

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Debjani NandiQuality Assurance