Debjeet Pal
Bangalore
Summary
Results-oriented Program Manager with 8 years of industry experience, enthusiastic about taking on new challenges. Successful at developing innovative strategies to capitalize on dynamic market conditions. Strategic planner and clear communicator with an adaptable approach.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager, Strategy & Operations
ServiceNow
Remote
01.2024 - Current
- Leading strategy and operations for entire global enablement team comprising 70+ members
- Designing SPM (formerly PPM) to help all the team come under one platform and manage programs and projects effectively and leaders get a dashboard view of resources, allocation, progress and take informed decision to drive business better
- Working on defining guidelines, checkpoints and process to streamline agency model within the team
- Also working on defining standards and key metrics, building dashboards for the leadership to have a clear visibility and drive successful decisions.
Project/Program Manager
ServiceNow
Bangalore
03.2021 - 12.2023
- Worked on setting up PPM (a module of ServiceNow ITBM) to track program and projects lifecycle, tickets and worked with the team to gather requirements and implement the changes with the development team to curate the tool for easy access and migrate data from the current instance of Smartsheet
- Worked on conducting training and awareness programs for PPM for easy adoption by cross-functional teams
- Involved in release planning of Global Solutions Enablement Content for ServiceNow Products for ServiceNow Customers, Vendors and Partners and successfully delivered 30+ program till date comprising of 100+ deliverables
- Custodian of processes and workflows for the team, helped setup multiple process and dashboard
- Removing team impediments on a daily basis to allow the team to deliver goals and deliverables effectively, ensuring roadblocks are addressed
- Built Program/Project timelines in Airtable for auto-notification emails of activity scheduled and past due, to be sent out to respective stakeholders for entire sales and GTM Team
- Responsible for vendor management and leading the localization process for the global deliverables
- Leading daily stand up for the creative design team and help with their impediments
- Built capacity planning heatmap (using Smartsheet) and dashboards to help visualize the team's assignment and utilization
- Single-handedly created a knowledge repository and workflow with best practices to be followed and 'how-to videos
- Responsible for managing Intake requests and running weekly intake calls for approving/rejecting upcoming requests
- Led LMS migration of 3700+ courses from MindTickle to Docebo
- Also created multiple dashboards for leadership's visibility on progress
- Conduct Design Thinking Session for the team comprising of Instructional Designer, Graphic Designer, Developer to bring innovation in projects
- Coaching/mentoring colleagues on the best practices of processes and tools.
Technical Proj/Program Manager
Dell Technologies
Bangalore
08.2019 - 02.2021
- Worked on delivering Storage, Backup, and Cloud deployment and migration programs across Global IT accounts in the Americas and worked on SEED programs of new Products
- Involved in continuous planning of customer's deliverables and host weekly sync with other project managers, partners to identify the issues/bottlenecks
- Worked with Engineering teams to enhance features based on customer inputs and submit RFPs for execution
- Involved in the deployment of the Product portfolio -UNITY, VMAX, Data Domain IDPA, Avamar, Isilon, XtremIO, Clarion, Elastic Cloud Storage and VxRail
- Drafting end-to-end project plans in Microsoft Project and tracking milestones & delivery timelines to further track and resolve project risks, issues, dependencies, and control gaps, along with administering risk, issues, and budgeting challenges
- Implementing project plans within preset budgets and deadlines, formulating operating budgets to ensure optimum utilization of available funds towards the accomplishment of overall objectives
- Collaborating & resolving the conflict between PM and various stakeholders like Delivery, Discipline, RM, Sales, Partner, and Finance/Biz Ops Team ensuring the quality of delivery is maintained at par with the organization's requirements
- Conducting ceremonies and retrospectives after every sprint/phase and documenting the lessons learnt
- Worked on portfolios ranging from banking, healthcare, and financial clients with YOY revenue (services) of $1M +
- Managed local and onsite teams remotely across the US and worked across time zones to meet customers' needs
- Collaborate with Senior Leadership to drive Organization level initiatives for better Customer Satisfaction.
Project Manager
Dell Technologies
Bangalore
05.2017 - 08.2019
- Gathered project requirements, scope, issues and managed escalations to ensure successful project delivery
- Managing and leading project teams along with creating and maintaining detailed project plans for Data Center Upgrade projects
- Conduct review and status meetings with core and extended cross-functional teams as required
- Designing, maintaining, and delivering project documentation
- Bridging the gap between customers and resources.
Education
MBA, Product and Marketing, Operations -
Indian Institute of Management, Kozhikode
01.2023
Bachelor of Technology (B.Tech.), Electronics and Communication -
West Bengal University of Technology, Kolkata
01.2016
Skills
- Process Improvement
- Program performance analysis
- Utilization Management
- Strategic Planning
- Vendor Relationship Management
- Design Thinking
- Team Development
- Operations Management
- Resource Management
- Work Planning and Prioritization
- Project Management
Tool Proficiency
- ServiceNow SPM
- Smartsheet
- JIRA
- Airtable
- Microsoft Project, Excel, Powerpoint
- Miro
- SharePoint
- Articulate 360
Certification
- Project Management Professional (PMP), 02/01/21, 2981789
- Certified Scrum Master (CSM), 07/01/20, 13383723
- Microsoft Azure Fundamentals, 10/01/20, E880-0230
- Information Storage Associate V3, 08/01/17, 2BVHMKGTJMF41XCD
- ITIL Foundation V3, 11/01/18, GR750397735DP
Timeline
Program Manager, Strategy & Operations
ServiceNow
01.2024 - Current
Project/Program Manager
ServiceNow
03.2021 - 12.2023
Technical Proj/Program Manager
Dell Technologies
08.2019 - 02.2021
Project Manager
Dell Technologies
05.2017 - 08.2019
MBA, Product and Marketing, Operations -
Indian Institute of Management, Kozhikode
Bachelor of Technology (B.Tech.), Electronics and Communication -
West Bengal University of Technology, Kolkata
Similar Profiles
Benedict Johnson JBenedict Johnson J
Software Engineering Manager at ServiceNowSoftware Engineering Manager at ServiceNow
Jann LoucksJann Loucks
Advisory Sales Consultant at ServiceNowAdvisory Sales Consultant at ServiceNow
Michelle SmithMichelle Smith
Executive Assistant at ServiceNowExecutive Assistant at ServiceNow
Joel SamsJoel Sams
Technical Support Engineer at ServiceNowTechnical Support Engineer at ServiceNow
Tania KhandakarTania Khandakar
GIS Consultant at Wipro LTDGIS Consultant at Wipro LTD