Debjit Banerjee
Hydrabad
Summary
Highly skilled Support Engineer with deep understanding of troubleshooting, system management, and maintaining complex IT infrastructures. Strong ability to provide technical support to teams and end-users, ensuring systems run effectively and efficiently. Known for problem-solving skills, clear communication, and commitment to improving overall operations. Proven track record in enhancing system performance and implementing innovative solutions for technological challenges.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Engineer II
Amazon, TFS Payments
03.2024 - Current
- Automated financial processes for transportation businesses, including invoicing, auditing, and accounting
- Implemented the ShadowMode testing framework, enabling proactive compliance testing
- Resolved UI and production issues, enhancing user experience and ensuring seamless operations.
Support Engineer II
Amazon, JWO Org (Physical Stores Tech)
12.2022 - 03.2024
- Lead the Virtual Store Bring-up (VSBU) for Cloud Infrastructure, managing resources, alarms, dashboards, and automation for seamless global operations
- Implemented an autonomous script that ensures flawless execution of cloutformation stacks.
- Created and maintained alarms and dashboards, troubleshooting and fixing faulty alarms
- Managed Gen2-Gen3 camera migration tasks during on-call duties, ensuring smooth transitions.
Systems Engineer
Infosys
07.2021 - 12.2022
- Proactively monitored infrastructure, servers, networks, and databases, ensuring uptime and preventing data loss
- Extensively worked as a Level2 Production Support Engineer, supporting 30+ applications, and resolving production issues.
Senior Operation Executive
07.2020 - 06.2021
Operation Executive
01.2019 - 07.2020
Trainee Operation Executive
09.2018 - 12.2018
- Provided L1 Application, Network & Database Support, including monitoring, error resolution, and server maintenance
- Participated in DB refresh activities and handled on-call production support for critical applications.
Education
Bachelor of Computer Applications (BCA) -
Asansol Engineering College, MAKAUT
12th Grade -
Assembly of God Church School, Sodepur
10th Grade -
Assembly of God Church School, Sodepur
Skills
- Cloud infrastructure automation
- Technical troubleshooting
- Service onboarding
- AWS Cloud Services
- Windows Server OS and Linux OS patching
- Change Management
- Identity and Incident Management
- Python
- Scripting Languages
- Technical Documentation
- Application Servers: WebLogic, Apache Tomcat
- Operating Systems: Windows 10/8/7, Windows Server 2012/2016, Linux, UNIX
- Cloud & Monitoring Tools: AWS, Azure, Jenkins, NewRelic, Catchpoint, SiteScope, CloudWatch, Dynatrace
- Programming Languages: Python, Java
- Incident Management Tools: ServiceNow, AYS, Jira
- System Configuration
- Incident Management
- Debugging
- User Support
- Technical Support
- Troubleshooting and diagnostics
- Quality Assurance
- Application support
- Project Coordination
Certification
- AZ-104 Microsoft Azure Administrator Associate
- Infosys Certified Infrastructure Administration Associate
- Infosys Certified Kanban Practitioner
Accomplishments
- Successfully brought up over 200 stores and 10+ silos across 30+ services in 4 regions (PDX, IAD, DUB, SIN) with zero escalations at Amazon.
- Introduced a new service into the MAST automation framework, reducing store bringup time by 50%.
- Developed an automation script for CloudFormation, reducing ticket resolution time from 20 minutes to 3-5 minutes per ticket.
Proficiencymatrix
WebLogic, Apache Tomcat, Windows 10/8/7, Windows Server 2012/2016, Linux, UNIX, AWS, Azure, Jenkins, NewRelic, Catchpoint, SiteScope, CloudWatch, Dynatrace, Python, Java, ServiceNow, AYS, Jira
Personal Information
Date of Birth: 05/07/1996
Languages
- English
- Hindi
- Bengali
Timeline
Support Engineer II
Amazon, TFS Payments
03.2024 - Current
Support Engineer II
Amazon, JWO Org (Physical Stores Tech)
12.2022 - 03.2024
Systems Engineer
Infosys
07.2021 - 12.2022
Senior Operation Executive
07.2020 - 06.2021
Operation Executive
01.2019 - 07.2020
Trainee Operation Executive
09.2018 - 12.2018
Bachelor of Computer Applications (BCA) -
Asansol Engineering College, MAKAUT
12th Grade -
Assembly of God Church School, Sodepur
10th Grade -
Assembly of God Church School, Sodepur
- AZ-104 Microsoft Azure Administrator Associate
- Infosys Certified Infrastructure Administration Associate
- Infosys Certified Kanban Practitioner
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