Debjit Mullick

Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.

• Lean Process & Six Sigma - White Belt
• Leadership Execution and Action Planning

• Engaged in outbound calls to customers to verify their SSN numbers and last names.
• Facilitated efficient connections to the designated contact by confirming their identity.
• Coordinated smooth transfers of calls to US agents.
• Achieved team goals and KPIs, showcasing your ability to set clear objectives, monitor progress, and provide constructive feedback for performance improvement.
• Successfully led and contributed to projects aimed at process improvement, cost reduction, and operational efficiency enhancement.
• Demonstrated exceptional customer service and satisfaction by addressing complaints, resolving issues, and implementing feedback to enhance service delivery.
• Analyzed financial data and made informed decisions to optimize operational spending and achieve cost efficiencies.
• Made sound and timely decisions based on data analysis, critical thinking, and consideration of potential risks and benefits.
• Consistently met or exceeded key performance indicators (KPIs) related to operational efficiency, service quality, and other relevant metrics.
• Initiated and Developed International Roaming Customer Live Chat Process: Spearheaded the establishment of a new line of business focusing on enhancing customer experience and service accessibility for international roaming customers.
• Implemented and optimized live chat functionalities, streamlining communication and issue resolution for a diverse global customer base. Resulted in increased customer satisfaction and revenue growth.