Debjit Sengupta
Technical Manager
Bengaluru
Summary
Accomplished IT Professional with a Proven Track Record in Application Support, Maintenance, Enhancement, and Development Across Banking, Telecom, and Technology Companies in the US and Netherlands. Proficient in DevOps Tools, CI/CD Pipelines, and SRE Principles to Ensure Stable Production. Seeking a Challenging Full-Time Position that Capitalizes on Strong Analytical and Problem-Solving Skills, Exceptional Time Management, and Interpersonal Abilities.
Overview
18
18
years of professional experience
Work History
Technical Manager Platform Engineering
HCL Technologies
Bangalore
01.2018 - Current
- As a technical manager, leadership and management of an 8-member team was my responsibility. The team designed, implemented and improved infrastructure for optimized scale and performance. One of the noteworthy accomplishments was the introduction of automated CI/CD pipelines for ING customers, which streamlined release workflow and resulted in reduced deployment time and increased frequency. Azure DevOps was used to automate project builds and deployments, enabling efficient and rapid project delivery
- Automated deployment solutions for AWS, resulting in decreased manual errors and increased consistency. Improved observability was achieved through the implementation of Grafana and Kibana dashboards, which provided better visibility into the environment and key services. Additionally, I established availability dashboards and SLO/SLI to monitor performance and proactively prevent downtime
- Measuring TOIL and minimizing it by introducing automation and self-healing solutions is within my experience. Deployment of Pega and Java applications on Tomcat servers, and upgrading and fine-tuning the Tomcat configuration for enhanced performance were also carried out by me. I have also configured Apache and Nginx servers for load balancing to achieve stable and efficient application performance
- A significant accomplishment of mine has been the growth of the SRE Engineers team by imparting training and enhancing their competencies. As a result, the team has improved productivity, achieved better performance, and ultimately contributed to the success of the company
Senior Technical Consultant
HCL Technologies
Bangalore
01.2017 - 12.2017
- As a Senior Consultant, I proactively maintained seven production environments and reduced the average issue resolution time by 20% through prompt troubleshooting. Technical consultancy provided to the platform team resulted in a 15% improvement in environment support
- Complex issue debugging led to a 25% reduction in system failures and minimized downtime. The monitoring process that I implemented improved service continuity by 30%. Virtualized test environments were built, resulting in a 40% reduction in infrastructure costs
- Utilizing Docker containers resulted in a 50% reduction in resource consumption, and efficient resource allocation in a clustered environment increased system uptime by 35%. Effective management of resources and applications on a single frontend using Mesos, Marathon, and DC/OS resulted in a 60% improvement in overall application performance
- Furthermore, I successfully led a team of six members to deliver multiple projects within the timeline, resulting in a 25% increase in client satisfaction
Senior Technical Lead
HCL Technologies
Bangalore
06.2014 - 12.2016
- As a Senior Technical Lead, my responsibilities included ensuring the uptime and performance of critical applications across multiple locations. I provided expert middleware support for various webMethods components, such as Integration Server, JDBC & JMS Adapters, Broker, and IBM MQ
- Collaborating with development teams, I established standardized implementation plans across environments. To improve platform monitoring and alerting, I enhanced support scripting for housekeeping, deployment, backups, and platform monitoring
- Successfully tested and deployed new application releases and played an active role in deployment and disaster recovery activities. As a part of the L3 Team, I resolved Incidents, Service Requests, Change Requests, and Problem tickets
- Furthermore, led a high-performing team of six members and delivered outstanding results through effective resource management and teamwork
Technical Lead
HCL Technologies
Bangalore
06.2010 - 06.2014
- Maintain non-production web apps like My VMware Portals, VMworld, and Communities for optimal performance and availability on vmware.com
- Resolve complex production web app issues via monitoring systems, support teams, and trouble tickets
- Manage Middleware and Customer portal Infrastructure on WebLogic and Pivotal TcServer, and offer 24/7 app support in all environments
- Oversee planned activities such as infra maintenance and S/W releases
- Install and configure Geneos and Dynatrace monitoring systems
- Implement processes for top app and infrastructure performance, compliance, and security
Senior Software Engineer
Accenture Services
Bangalore
05.2005 - 06.2010
- Middleware stack support for transactions
- L2 app support for VPC/apps
- Patch analysis and management
- Support for SFTP, HTTPS, and MFT
- Governed SSL renewal process
- Automated service monitoring and performance with scripts
- Managed config with ClearCase
- Basic SQL queries for transaction data
- Root cause analysis expertise
- Deputed to Ohio, USA office
Education
B-Tech - Computer Science
Allahabad Agricultural Institute (Deemed University)
Bangalore 04.2001 -
Skills
Azure cloud
Kubernetes, Docker
MavenNginx, HAProxy
Ansible, Terraform
Kafka
ELK, Prometheus, GrafanaScrum/Agile methodologiesTeam ManagementAnsible, Terraform
Timeline
Technical Manager Platform Engineering
HCL Technologies
01.2018 - Current
Senior Technical Consultant
HCL Technologies
01.2017 - 12.2017
Senior Technical Lead
HCL Technologies
06.2014 - 12.2016
Technical Lead
HCL Technologies
06.2010 - 06.2014
Senior Software Engineer
Accenture Services
05.2005 - 06.2010
B-Tech - Computer Science
Allahabad Agricultural Institute (Deemed University)
04.2001 -