Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deblina Chatterjee

BENGALURU

Summary

Certified Scrum Master (CSM, SAFe 5.1 SSM, SAFe 5.1 SP), and ICP-ACC Certified Agile Coach with overall 14 years of experience and 7 years as a Scrum Master and Agile Coach. Skilled in Agile project management, coaching, mentoring, stakeholder management, risk management, and conflict resolution. Adept at leading cross-functional teams, driving Agile transformations, and improving team performance.

Overview

15
15
years of professional experience

Work History

Senior Scrum Master/Agile Coach

Ericsson Global Services
12.2022 - Current

• Trained 50+ people across India and Italy on both Agile & Kanban implementation for Production Support, Infrastructure and Operations teams.

• Prioritised and improved product backlog by 30% while managing multiple teams as Scrum Master across India & Italy.

• Experience in guiding enterprise-level Agile transformations.

• Leading cross-functional teams (18+ members) in Agile transformation from Waterfall.

• Implemented Scrum framework, coached Product Owners, Business Analysts, RTE, improving feature discovery and delivery speed by 20%.

• Established high-performing teams by resolving conflicts, removing impediments and identifying areas of continuous improvement.

• Developed and tracking Agile metrics (burndown charts, burnup charts, velocity, cycle time).

• Enabled a successful SAFe Agile transformation by leading PI Planning, coordinating ART Syncs, mapping value streams, and facilitating System Demos to align cross-functional teams.

Scrum Master

Fidelity Information Services
04.2019 - 12.2022
  • Managed Agile execution across 3 international teams (onshore & offshore).
  • Worked closely with RTE, developed and maintained the ART, value stream mapping, facilitate PI planning and system demo while implementing SAFe Framework in the organization.
  • Facilitated sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives and stakeholder meetings.
  • Defined Definition of Done (DoD) and Definition of Ready (DoR) to improve project transparency.

Lead Software Test Analyst

Fidelity Information Services
09.2016 - 04.2020
  • Led QA teams for functional and automated testing of multiple product releases in financial and banking domain.
  • Implemented automated testing frameworks (Selenium WebDriver, Cucumber BDD).
  • Achieved continuous delivery by integrating CI/CD pipelines with Jenkins and Docker
  • Safeguarded project success through efficient risk management, including conducting risk assessments, developing mitigation strategies, and monitoring progress throughout the testing lifecycle.

Quality Control Engineer

Zapty Software
08.2014 - 08.2016

· Conducted quality audits, ensuring compliance with manufacturing and software testing standards.

· Integrated diagnostic automation to enhance post-production testing.

Software Test Engineer

Merittrac Services
11.2013 - 08.2014
  • Conducted regression testing and optimized test cases for software validation.
  • Developed automated test scripts to improve efficiency.

Junior Software Tester

Webtek Labs
07.2012 - 07.2013
  • Wrote and executed test cases for manual software testing along with Identified software bugs and provided resolutions to the development team.

Software Tester Trainee

School of Information Technology
08.2010 - 06.2012
  • Worked as a trainee software tester and testing functionalities of an school management system.

Education

B.Tech - Computer And Information Sciences

West Bengal University of Technology
Kolkata, India
04.2001 -

Skills

Scrum framework expertise

Release planning

Servant leadership

Agile coaching

Timeline

Senior Scrum Master/Agile Coach

Ericsson Global Services
12.2022 - Current

Scrum Master

Fidelity Information Services
04.2019 - 12.2022

Lead Software Test Analyst

Fidelity Information Services
09.2016 - 04.2020

Quality Control Engineer

Zapty Software
08.2014 - 08.2016

Software Test Engineer

Merittrac Services
11.2013 - 08.2014

Junior Software Tester

Webtek Labs
07.2012 - 07.2013

Software Tester Trainee

School of Information Technology
08.2010 - 06.2012

B.Tech - Computer And Information Sciences

West Bengal University of Technology
04.2001 -
Deblina Chatterjee