DEBNANDAN BHATTACHARJEE
Learning and Development Professional
Gurugram
Summary
Seasoned professional with 20 years of experience in Managing, Developing, and Delivering Technical, Sales, and Behavioral Content, Training & Development, Capability Development, Organizational Development, Consulting Services, Relationship Management, Key Account Management, Project Management, Business Analytics, Team Management, and Business Development. Skilled in leading, mentoring, and monitoring team performance for operational efficiency. Proficient in implementing service strategies to meet targets and controlling service deliverables based on SLAs. Experienced in designing and conducting customized training programs aligned with organizational goals using contemporary pedagogy and learning tools. Strong team member with Managerial, Technical, Functional, and Qualitative skills facilitating cross-functional coordination for project success. Capable in Stakeholder and Vendor Management through effective people skills.
Overview
19
19
years of professional experience
2005
2005
years of post-secondary education
2
2
Certifications
Work History
Chief Manager Learning and Development
PNB MetLife India Insurance Co.Ltd.
Gurgaon
12.2020 - Current
- Succession Planning and Talent Management for 30 leaders for the Organization
- Organizational Development with in the L&D Function through execution of 3 annual assessments
- Coordinated with marketing efforts leading to increased brand awareness and a growing customer base.
- Sales training content/behavioral training content/skill-based content development and training
- Project Management for multiple HR and L&D projects.
- Product manger in respect of custodian of product information within the organization
- Developed various SOPs/Process Notes ensuring standardization.
Manager - Agency Content
Tata AIA Life Insurance Co. Ltd.
11.2017 - 12.2020
- Content Project Planning and resource planning. Taking approval for the same
- Planning to include review of content, vendor partners
- Analyze: interact with SME, department heads, seniors and target audience to understand and document the TNA with mutually agreeable timelines
- Design: Create the content schedule and the content outline basis the TNA, project brief
- Develop: Create courseware (presentation, handout, WBT, video and any related material)
- Implement: On time execution of project and training roadmap and release of communication to learners
- Evaluate: Collate, analyze and publish feedback
- LMS deployment, administration, trouble shooting, reporting and analytics
- Creation of video based and audio based content, scripting for the same and conversion to required formats
- Replying to IRDAI queries and single point of contact for disseminating information across channel from various other departments thereby ensuring versioning of content and updation of courseware
- SPOC for all eLearning content creation by vendors and actively involved in technical analysis during vendor bidding stage.
- Have completed many Special projects including creation of videos for Senior Leadership and content creation for BPO partner in customer service
Senior Manager - Operations
Basil Advisors
10.2016 - 03.2017
- Support business for the organization with specific focus on e Learning and mobile learning.
- Use a multi pronged approach with specific focus on using Digital Marketing as a means for developing business.
- All project fulfillment, including design and development, stakeholder communication and relationship building.
- Stakeholder communication.
- Revenue Generation through customer onboarding.
- Manage Individual Client Operations with the Technology team.
- Inter-team coordination and team management
Group Manager - Operations
CENTUM LEARNING
12.2014 - 09.2016
- Maintenance of documents asoutlined in the Document Life Cycle.
- Create and operationalize content development plan.
- Create and leverage research resources.
- Train the trainers on developed content.
- Implement Key Account Management strategies for High value accounts.
- Training Delivery
- Manage day-to-day operations of the sales academy
- Oversee effective and timely delivery of Training and Development programs (in-house and / or external) based on the training calendar across company.
- Identification of external training and accreditation bodies to deliver required technical / functional training or content development of appropriate standards.
- Review MIS from all regions on Training and Development Function and submit periodic report to the Senior Management; define appropriate MIS templates for information flow.
- Oversee development of standards templates and pointers for preparation of training material; conduct a final quality check of training program contents prior to administration.
- Coordinate with the Head, IT to identify avenues for usage of technology (E-Learning, Mobile Learning etc.) to manage training needs of large, distributed audience at optimized costs and lead times
Content Designer
NIIT LIMITED, Gurgaon
10.2012 - 02.2014
- Stakeholder management.
- Visualization and story board creation.
- Maintenance of Document Life Cycle.
- Coordination with subject Matter Experts.
- Coordinate with the Construction Team(s) to ensure accuracy and availability of uploaded courses.
- Create client ready documents and submit for Quality Check and ensure final delivery of the product.
- Ensuring compliance with process parameters, enhancing team productivity through periodic reviews and sharing best practices among team members.
- Mentor a team of five Instructional Designers in the capacity of a Content Analyst.
- Reporting on project parameters and Creation of SOP
Master Trainer
NIIT LIMITED, PMO Bhutan
06.2011 - 09.2012
- Involved in the project which was commissioned by the Ministry of External Affairs, Government of India, under the aegis of SAARC also headed a team of eight trainers.
- Responsible for building capacity within the Bhutan Government to effectively implement eGovernance also coordinating with all stakeholders to develop and create training content that helps to achieve the vision of self sufficiency of skills related to Information and Communication Technology within the Government of Bhutan.
- Regular coordination with the main stakeholders (Bhutan Government, The Royal Institute of Management) to successfully complete training delivery and creation of reports and dashboards.
- Creation and maintenance of training calendars and accommodating changes to the same. Managing logistics for training including venue, equipment and courseware.
- Efficiently delivered training to the Prime Minister, Cabinet Ministers, Heads of Government Organizations, Public Corporation Chairpersons, Directors, Officers of the Royal Bhutan Army, Royal Bhutan Police and Judicial officers.
- Consulted with the government on developing strategies to market the training through social media and mobilize the eligible trainees for registration.
Senior Business Analyst
AMERICAN EXPRESS INDIA PRIVATE LIMITED, GURGAON
05.2006 - 12.2009
- Accountable for identifying and developing new streams for long term revenue growth and maintained relationships with customers to achieve business. Handled the operations like business intelligence, in travel domain and analytic reporting.
- Developed varied tools for different spend categories like: air/ car/ hotel & meetings, etc.
- Coordinated with product development teams in supporting entire global advisory services having geographically distributed teams, virtual as well as non virtual (JAPA, NA and EMEA).
- Organized presentations with senior leadership team within India, US and UK also coordinated with clients (End Users) and other business analysts for gathering the data requirements.
- Developed detailed specifications for designing new analytical tools, reports, scorecards and dashboards. Responsible for pricing, allocating resource, developing and administering project tasks.
Education
B.Com -
North Eastern Hill University
Skills
- MS Office 365
- Articulate Storyline
- Adobe cloud suite
- Web and mobile based training
- Simulations
- LMS and LXP administration
- Project management
- Organizational Development
Trainings Undergone
- Subject Matter Expert 'IT Sales'
- Adult Learning Principles
- Performance Coaching
- Needs Assessment & Training Matrix
- Technical, Product, Sales, Customer Service & Leadership Course Training
- Completed 40 hours of classroom training on Project Management, based on the Project Management Institute Standards in 2012.
- Completed and certified in a 3 Day Classroom Training in Instructional Design in 2015.
- Completed 10 whole day classroom sessions on Instructional Designing from Strengthscape India
Core Competencies
Functioning as a single point of contact/ interface for supporting stakeholder(s)/ client(s). Also handling all phases and reporting project progress., Meeting deadlines & TAT without compromising quality norms thus preventing 'gold plating', and adhering to SLA. Also understanding stakeholder needs/enhancements., Adroit in understanding and comprehending stakeholder requirements and needs; possess skills on suggesting additional solutions which may help training better align to organization's strategic objective., Involved in project documentation and planning, risk analysis & risk mitigation also analyzing and implementing change control., Providing reporting/dashboard solutions for stakeholders and sales also conducting spend analysis and 'What If' scenarios for business groups., Documenting and Upgrading existing processes sometimes with the help of automation tools., Creating and documenting Standard Operating Procedures and Processes to bring in efficiency into projects and this mitigating errors and subsequent re-work (risk)., Research, develop and deliver content around evolving technologies like: Artificial Intelligence, Internet of Things for new hires and mid management., Research, develop and deliver content on concepts - Design Thinking, Digital Marketing, Search Engine Optimization and how can the Internet, can increase business volumes., Developed channel specific sales and behavioral trainings for the Life Insurance Industry., eLearning module Story Boarding and reviews | creation of eLearning Content and videos., Creation of digital sales tool manuals | Manuals in the form of Videos., Planning the business & conducting analysis for assessment of revenue potential in business opportunities., Identifying and developing new streams for long term revenue growth and maintaining relationships with customers to achieve business., Coordinating with product development teams in supporting entire global advisory services having geographically distributed teams, virtual as well as non virtual., Resolving technical and data issues for our consultative analytics group. Conducting presentations with senior leadership team within India, other global regions., Developing detailed specifications for designing new analytical tools, reports, scorecards and dashboards., Responsible for pricing, allocating resource, developing and administering project tasks., Conducting focused training and knowledge sharing sessions, end-user training for users regarding procedures as per the business intelligence requirements., Initiating & developing relationships with key decision makers., Understanding channel/ organizational requirements, and delivering quality., Handling escalations., Relation building across organization, specifically teams with which synergized energy is required for meeting common goals., Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members., Determining training needs of team members to enhance their skills leading to increased productivity., Monitoring performance and providing coaching whenever required.
Certification
Certified OD Intervention Professional from MiddleEarth HR
Timeline
Certified OD Intervention Professional from MiddleEarth HR
12-2024
Certificate Program on Project Management from Indian Institute of Technology Delhi, Department of Management Studies
03-2024
Chief Manager Learning and Development
PNB MetLife India Insurance Co.Ltd.
12.2020 - Current
Manager - Agency Content
Tata AIA Life Insurance Co. Ltd.
11.2017 - 12.2020
Senior Manager - Operations
Basil Advisors
10.2016 - 03.2017
Group Manager - Operations
CENTUM LEARNING
12.2014 - 09.2016
Content Designer
NIIT LIMITED, Gurgaon
10.2012 - 02.2014
Master Trainer
NIIT LIMITED, PMO Bhutan
06.2011 - 09.2012
Senior Business Analyst
AMERICAN EXPRESS INDIA PRIVATE LIMITED, GURGAON
05.2006 - 12.2009
B.Com -
North Eastern Hill University
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