Debojit Chandra
Banker
Kolkata
Summary
Accomplished Assistant Manager at HSBC Electronic Data Processing, adept in operations management and fostering team motivation. Proven track record in enhancing performance and driving cost reduction, with a strong focus on staff development and compliance understanding. Demonstrated adaptability and project management skills, ensuring high client retention and loyalty at British Telecom. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Assistant Manager
HSBC Electronic Data Processing
03.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Mentored team members to enhance professional development and accountability in workplace.
Advisor
British Telecom
02.2015 - 01.2018
- Built and maintained relationships with clients to provide ongoing support.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Gathered and analyzed customer feedback to inform product and service improvements.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Anticipated responses and prepared clear and articulate answers.
- Improved processes by recommending operational changes.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
Advisor
Wipro BPO
03.2014 - 01.2015
- Built and maintained relationships with clients to provide ongoing support.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
Education
Julian Day School
Kalyani, IndiaB.COM(H)
AGC Bose College Of Commerce
Kolkata, India04.2013
Skills
Operations Management
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Team motivation
Staff Training and Development
Compliance understanding
Project Management
Performance reviewing
Multitasking Abilities
Documentation And Reporting
Adaptability and Flexibility
Work Planning and Prioritization
Hobbies
Loves to play football, play video games and watch anime series
Timeline
Assistant Manager
HSBC Electronic Data Processing
03.2018 - Current
Advisor
British Telecom
02.2015 - 01.2018
Advisor
Wipro BPO
03.2014 - 01.2015
Julian Day School
B.COM(H)
AGC Bose College Of Commerce