DEBOLINA CHAKRABORTY

• Led design and deployment of AI/ML models for territory planning, achieving over 30% improvement in client efficiency.
• Delivered technology risk transformation initiatives aligned with SOX compliance, leveraging integrated assessments to ensure adherence to COSO and COBIT frameworks, resulting in a 25% reduction in audit exceptions, and enhanced control maturity.
• Contributed to thought leadership at Deloitte by authoring whitepaper on AI innovation and ethical data use.
• Fostered a culture of excellence and continuous growth by mentoring junior consultants and mid-level professionals in stakeholder communication, agile methodologies, and delivery best practices, driving team performance through structured coaching, real-time feedback, and targeted development initiatives.
• Performed comprehensive audits of ITACs and ITGCs, enhancing audit readiness across critical IT environments.
  
  
  
  
  

• Coordinated client engagement processes, ensuring compliance with industry standards and boosting client satisfaction scores by 20%.
• Assist with the development of ITGC audit programs by determining the objective and scope of individual audits.
• Experience working in Scrum, Agile models.
• Supervised and mentored a team of 5 to 8 professionals on internal control documentation and testing procedures.
• Conducted detailed reviews of process documentation and deliverables prepared by team members.
• Developed and managed comprehensive project budgets, collaborating with cross-functional teams to ensure alignment with strategic objectives, and resource allocation.
• Collaborated with management to develop strategic plans for achieving business objectives.
• Performed regular employee performance reviews to identify improvement opportunities.
• Identified control deficiencies, offering actionable recommendations to enhance operational effectiveness.
• Evaluated ITGCs and financial process controls with cross-functional teams, ensuring comprehensive SOX compliance.
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• Leading a team and delivering multiple audit and assurance engagement by performing key audit activities like controls walkthrough, application testing, documentation, review, evaluation of deficiencies and providing recommendations for remediation
• Ensure quality of work and perform peer review
• Preparation of Risk registers i.e. Risk Control matrix, involving identification of potential transaction level/process level risks.
• Development of standard operating procedures (SOPs) and process flowcharts
• Expertise working in ITGCs, ITACs, IPEs, SOX readiness/attestation & SOC1/SOC2 along with supporting tools such as ITSM, GRC, JIRA, and Service Now
• Clients worked with: Pernod Ricard, Royal Bank of Canada, TTEC

• Review ERP e.g. SAP, Oracle etc. for business operations
• Obtain evidence, review evidence of compliance, automated controls and perform SOD analysis of well-known operating systems and DBMSs.
• Perform testing of technical controls on AS400, SQL, Unix, Mainframe, Oracle & Windows platform to verify appropriate security have been configured and is operating effectively to safeguard its data and systems.
• Collaboration with other compliance analysts to identify overlaps with complementary compliance frameworks.
• Key domains of compliance controls, including change management, access to systems, networks and data, computer operations and systems development.
• Management of IT security and IT risk (Ex data IT SKILLS)
• Clients worked with: Littelfuse, Crowe LLP, Media Rating Council, Whirlpool, Volkswagen, Aon PLC

• Tools worked on in the IAM sphere include CyberArk, IBM Communications, ServiceNow, RSA, Mainframe (for i-series), Oracle Identity Manager, Oracle Access Manager, and Ping Identity.
• Directory Services Used: Active Directory, Hub, Transaction Lifecycle Maintenance.
• Applications Used: GOLD, Phoenix, UK Wealth Hub, IMS, KANA, Frontier, HSBCNet, Altus management system.
• Good experience in carrying out application integrations with the IAM solution, dealing with provisioning, Single Sign-On (WIA, Forms, HTTP), and PKI concepts.
• Performed quality assurance, system integration, and user acceptance testing, facilitating the on-time, on-budget, and acclaimed 'go-live' of enterprise implementations for up to 12,000 global users.
• Develop a business model using requirements such as scope, process, alternatives, and risk.
• Analyze the bank's business requirements and processes through business analysis, workshops, and workflow analysis.
• Assist with the documentation of audits and financial process controls, including performing walkthroughs and reviewing the testing of controls.
• Communicate the business requirements by constructing easy-to-understand data and process models.
• Proficient in Identity Access Management and Privileged Access Management Technologies.
• Responsible for the offshore team for access provisioning, administration, and applications used by WIBS-UK for RBWM and GBM (HSBC Securities Services) business.

• Planning, identification of risks, developing an audit strategy, and plan.
• Draft and maintain business requirements, and align them with functional and technical requirements.
• Receive clients' requests for assistance relating to different products via phone, email.
• Manage email and messaging communication with clients as required.
• Preparing the Call Analysis Report for high levels to know the accomplishments of the Tech Team.
• Define the new report format requested by the Customer and Support Manager.
• Assigning and tracking service calls raised by various levels of customers for IT services.
• Maintain up-to-date documentation of SOPs, update the tracker, and incident follow-up tracker.
• Expertise in Security Device Management that is used within the group.

GPA: YGPA - 7.01