Summary
Overview
Work History
Education
Skills
Software
Certification
Cooking, Sketching, Vlogging, Art and Craft
Timeline
Generic
Debolina Goswami

Debolina Goswami

Software Engineer
Kolkata

Summary

Working in Tata Consultancy Services since 2013. Hardworking associate having more than 5 years of experience in Business Analysis and 3 years as Project Lead coordinating complex programs and supervising teams to attain business goals along with an exceptional commitment to exceeding client expectations. Engaging and friendly to manage work quality, key milestones and deliverables. Experienced Project Lead to adept at completing projects with confidence and skill. History of performing well under pressure and accomplishing successive assignments with high accuracy. Experienced in fast-paced environments and adapts well to changing situations.


Overview

10
10
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Project Lead

MetLife
Kolkata
06.2021 - Current
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Produced quality standards, checklists, report templates, and processes.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
  • Partnered with project team members to identify and quickly address problems.
  • Led team of engineers in providing design and engineering solutions to various clients.
  • Adjusted project plans to account for dynamic targets, staffing changes.
  • Reduced risk and coordinated project specifications to meet safety and legal compliance by conducting meeting with the security team.
  • Recruited, hired and supervised resources to staff project team.
  • Set up and managed team meetings.
  • Updated customers and senior leaders on progress and roadblocks.
  • Developed and trained junior team members by leveraging business experience to achieve optimal project strategy.
  • Provided ongoing cost and estimate analysis reporting and managed cost allocation.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Planned, executed and promoted total 6 projects in last 2 years.

Business Analyst

MetLife
Kolkata
04.2019 - Current
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Collaborated with stakeholders to define project objectives and criteria and created the BRD.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Performed gap analysis to identify areas of improvement and created Process Improvement documents.
  • Generated business intelligence reports using JIRA to inform strategic decision-making.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope by creating user stories and epics.
  • Generated ad-hoc reports to evaluate specific business requirements.
  • Developed customized reports, summarizing and presenting data in visually appealing format.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Prepared the design document with As-is and To-be details along with wireframes or mockups.
  • Conducted QA testing, Integration Testing and coordinated UAT with the SMEs.
  • Followed the Agile methodology in the project.

Tester

Aegon
Kolkata
04.2018 - 03.2019
  • Wrote and executed effective functional tests and carried out exploratory testing to assess product performance.
  • Supported, implemented and helped shape test approach by identifying solutions to recurring issues.
  • Raised descriptive, concise and useful defect reports and quality standards to showcase testing process.
  • Communicated status updates to stakeholders to widen impact of testing and demonstrate value of optimization program.
  • Planned and estimated test activities to determine effort needed to validate quality of product under test.
  • Mentored junior team members efficiently to generate best output.
  • Collaborated with QA team to test software quality through manual testing.
  • Coordinated work with various teams to solve problems and improve efficiency for software testing.
  • Created successful test scripts to manage automated feature testing,
  • Supported test review, defect control and configuration management within delivery pipeline.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Defined and identified test cases for new application development.
  • Verified acceptance by implementing manual application features and regression tests.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Documented testing procedures for developers and future testing use.
  • Kept scripts and test cases updated with current requirements.
  • Advised developers on problems with databases, performance and other issues.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Maintained defect databases for known issues.

Application Support Engineer

KPMG
Kolkata
06.2016 - 03.2018
  • Communicated technical development stages and provided application support to stakeholders for SharePoint 2013.
  • Resolved product design, acquisition and launch concerns to achieve customer's targeted business goals.
  • Maintained effective customer relationships and identified future business opportunities.
  • Troubleshoot issues with Microsoft on SharePoint application related tickets.
  • Communicated with clients to define business objectives and present individualized solutions.
  • Resolved tickets using Service Now.
  • Directly communicated with customers and troubleshooted issues reported by customers for SharePoint application.
  • Worked on WebParts and created the webparts for customer to resolve the issues.
  • Worked on SCOM tickets and monitored CPU utilization
  • Resolved critical customer tickets by troubleshooting with the user.
  • Performed migration from SharePoint 2008 to SharePoint 2013.
  • Worked with customers for needs analysis.
  • Improved application performance through optimization of flow processes.
  • Supported software integration and implemented maintenance enhancements.
  • Contributed to continuous improvement and quality assurance tasks.
  • Partnered with development team on application support plans.
  • Implemented Change Requests and rollbacks as needed.
  • Delivered support training to help customers learn key features of applications.
  • Participated in design and planning exercises for future software rollouts.
  • Developed multi-channel roadmap for desktop and web applications.
  • Assisted with creation of user manuals.

Manual Software Tester

Citi Bank
Kolkata
07.2013 - 04.2016
  • Collaborated with QA team to test software quality through manual and automated testing.
  • Assisted team with development of web-based applications in Waterfall and Agile environment.
  • Coordinated work with various teams to solve problems and improve efficiency for software testing.
  • Created successful test cases for feature testing, functionality testing.
  • .Raised bugs and retested the bugs for Quality testing.
  • Defined and identified test cases for new application development.
  • Supported test review, defect control and configuration management within delivery pipeline.
  • Wrote and optimized test cases to maximize success of manual software testing with consistent, thorough approaches.
  • Stress tested security fixes and patches.
  • Created satisfied customers by providing attentive customer service and quick problem solving.
  • Optimized test cases to maximize success of manual software testing.
  • Teamed on planned tests and time-sensitive ad hoc requests.
  • Verified acceptance by implementing manual application features and regression tests.
  • Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
  • Advised developers on problems with databases, performance and other issues.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
  • Kept scripts and test cases updated with current requirements.
  • Recommended changes and corrections to developers for optimal software performance and usability.
  • Completed in-depth usability testing on Windows, Android and iOS mobile devices.
  • Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
  • Evaluated function, performance and design compliance of every product against design standards and customer needs.
  • Completed Performance testing of software before delivering to UAT.
  • Performed regression testing.

Education

B.Tech - Electronics And Communication Engineering

Birbhum Institute of Engineering And Technology
Birbhum
08.2008 - 06.2012

MBA - Project Management

Institute of Business Management
Kolkata
08.2016 - 06.2019

Skills

Gathering requirements

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Software

JIRA

Azure DevOps

HP ALM

Certification

LOMA 280

Cooking, Sketching, Vlogging, Art and Craft

I am fond of Cooking different cuisines and serve people/customers by participating in food festivals/competitions.

Like to draw pencil sketches and make some DIY art and craft for home decor or personal use.

Started YouTube vlogging since 2022 and have my own channel of lifestyle vlogging.

Timeline

Project Lead

MetLife
06.2021 - Current

LOMA 280

04-2021

Business Analyst

MetLife
04.2019 - Current

SharePoint 2013

11-2018

Tester

Aegon
04.2018 - 03.2019

MBA - Project Management

Institute of Business Management
08.2016 - 06.2019

Application Support Engineer

KPMG
06.2016 - 03.2018

ISTQB Foundation Level

06-2016

Manual Software Tester

Citi Bank
07.2013 - 04.2016

B.Tech - Electronics And Communication Engineering

Birbhum Institute of Engineering And Technology
08.2008 - 06.2012

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Debolina GoswamiSoftware Engineer