Debolina Paul
HR Shared Services
Kolkata,WB
Summary
As a successful Human Resource candidate, I have a depth knowledge of Delivery Services tower (DMO) that centralizes the service offering of Access Model, Delivery Management Office, People Portal, Policy and Compliance, Contact Center, Invoicing, HR Vendor Management, Internal Audit, RFP Requests, HR Staff Development, HR Programs, Death in Service. This also provide a central repository for all case relevant material including Job Aids, Trainings and Trackers. I have managed the Invoicing and solved the email queries related to the payment that were not paid. Also, worked with Procurement to create the new vendor. I am also passionate about building customer relationships and defusing customer situations. The prime objective of customer service is to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility.
Overview
5
5
years of professional experience
2
2
Certifications
3
3
Languages
Work History
HR Executive
Capgemini Technology Services India Limited
09.2022 - Current
- Assisted in the administration of HR policies, procedures, and programs.
- Assisted with administering various human resources plans and procedures for all company personnel.
- Assisting in development and implementation of personnel policies and procedures.
- Provided request internal customer service first level support regarding payroll, benefits and external HR questions.
- Responded immediately to open tickets and resolve in timely manner.
- Oversaw invoice processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Negotiated favorable contracts with vendors, resulting in cost savings on various HR services and products.
- Implemented successful training programs, enhancing employee skills and productivity levels across the organization.
- Maintained up-to-date knowledge of employment laws, proactively investigating potential liabilities or risks within the organization.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Managed other HR staff and oversaw completion of tasks and initiatives.
Customer Support Representative
Artech Infosystem Pvt. Ltd.
06.2022 - 09.2022
- Company Overview: Customer Support Representative, Client- Capgemini
- Responsible for providing customers with technical support and customer satisfaction.
- Handled customer interaction.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Customer Support Representative, Client- Capgemini
Customer Support
Tech Mahindra
06.2021 - 06.2022
- Company Overview: Associated Customer Support
- Interact with the customer through calls, resolved the queries of the customer, provided information about the cancellation, task to resolve the customer issue, quickly and efficiently.
- The recommended solution to the customer and proactively followed up with all the leads.
- Associated Customer Support
Customer Support
Wipro
09.2020 - 06.2021
- Company Overview: Associated Customer Support
- Interact with the customer through calls to resolve the queries of the customer, providing information about the cancellation.
- The task is to resolve the customer's issue quickly and efficiently.
- Developed highly empathetic client relationships and earned a reputation for delivering exceptional customer service.
- Associated Customer Support
Education
High School - Science Education
04-2012
B.Tech - Computer Science of Management And Technology
01.2012 - 01.2016
- C.B.S.E Board
- MAKAUT University
Skills
Customer service
HR policies and procedures
Training programs
Employment law
Invoice processing
Vendor management
Financial reporting
Problem solving
Payment tracking
Accounts receivable
Accounts receivable management
Payment processing
SAP
Cost analysis
Policy development
Supplier contracts
Purchasing processes
Purchase order creation
Purchasing
New vendor setup
Telephone and email etiquette
Order placement
Product tracking
Vendor relations
Policy implementation
HR policy administration
HR policies development
Interests
Travel
Listening Music
Sketching
Long driving
Certification
Work Smarter with Microsoft Excel
Timeline
Excel Skills for Business: Essentials
05-2024
Work Smarter with Microsoft Excel
02-2024
HR Executive - Capgemini Technology Services India Limited
09.2022 - Current
Customer Support Representative - Artech Infosystem Pvt. Ltd.
06.2022 - 09.2022
Customer Support - Tech Mahindra
06.2021 - 06.2022
Customer Support - Wipro
09.2020 - 06.2021
PAILAN COLLEGE OF MANAGEMENT AND TECHNOLOGY - B.Tech, Computer Science of Management And Technology
01.2012 - 01.2016
SUDHIR MEMORIAL HIGH SCHOOL - High School, Science Education