
As a successful Human Resource candidate, I have a depth knowledge of Delivery Services tower (DMO) that centralizes the service offering of Access Model, Delivery Management Office, People Portal, Policy and Compliance, Contact Center, Invoicing, HR Vendor Management, Internal Audit, RFP Requests, HR Staff Development, HR Programs, Death in Service. This also provide a central repository for all case relevant material including Job Aids, Trainings and Trackers. I have managed the Invoicing and solved the email queries related to the payment that were not paid. Also, worked with Procurement to create the new vendor. I am also passionate about building customer relationships and defusing customer situations. The prime objective of customer service is to answer customer questions quickly and effectively, resolve issues with empathy and care, document pain points to share with internal teams, nurture relationships, and improve brand credibility.
Customer service
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