Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

DEBOLINA RAY

FIELD SERVICE ENGINEER
KOLKATA

Summary

Field Service Engineer with a background in biomedical engineering and a demonstrated history of working in the medical equipment industry. Skilled in troubleshooting, repairing, and maintaining a wide range of medical equipment including imaging systems, patient monitors, and life support equipment. Proficient in using various diagnostic tools and software programs to identify and resolve technical issues. Proven ability to work independently and collaboratively as part of a team to deliver exceptional customer service and support.

Overview

16
16
years of professional experience

Work History

FIELD SERVICE ENGINEER

PHILIPS INDIA LTD
09.2019 - Current
  • Installed CT Scan systems and ultrasound systems, ensuring full operational capability and compliance with industry standards
  • Delivered escalation support for ultrasound and MATC modalities in the eastern region, resolving complex technical issues and minimizing equipment downtime.
  • Scheduled service calls according to customer location and urgency of need.
  • I am accountable for all service delivery parameters like installations/Corrective & preventive maintenance/FCO implementations in this segment which includes entire range of CT Scan, Ultrasound Systems, Patient Monitoring Systems,Critical Care Products.
  • Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
  • Conducted training sessions for medical staff on the proper use and maintenance of equipment, enhancing the efficiency and safety of healthcare delivery.
  • Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues..
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Implemented process improvements that optimized repair times, leading to reduced costs and increased customer satisfaction.
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Managed inventory effectively, ensuring timely procurement of parts to avoid delays in servicing critical machinery.
  • Developed customized preventive maintenance plans tailored to individual client needs, extending equipment life and minimizing disruptions.


Sr. Biomedical Engineer

IRIS HOSPITAL
02.2013 - 09.2019


  • .· Collaborated with cross-functional teams, including clinical staff, procurement, and finance, to ensure alignment with hospital goals and objectives.
  • Assisted in the selection and evaluation of new medical equipment.
  • Coordinated with other hospital departments to ensure the safe and effective use of medical equipment.
  • Managed and trained a team of biomedical engineers and technicians to ensure timely and high-quality maintenance and service of medical equipment.
  • Conducted equipment inspections to ensure compliance with regulatory standards (NABH).
  • Collaborated with sales and marketing teams to develop product positioning, messaging, and go-to-market plans.

Biomedical Engineer

AMRI HOSPITAL
02.2011 - 02.2013
  • Conducted preventive maintenance and calibration activities to ensure the optimal performance and safety of medical equipment.
  • Assisted in the selection and evaluation of new medical equipment and collaborated with vendors and manufacturers to order replacement parts and ensure timely repairs.
  • Developed and implemented training programs for hospital staff on the proper use and maintenance of medical equipment.

JR. BIOMEDICAL ENGINEER

DESUN HOSPITAL
01.2009 - 02.2011
  • Assisted senior biomedical engineers in conducting preventive maintenance, troubleshooting, and repairs of medical equipment in the hospital.
  • Coordinated with vendors and manufacturers to order replacement parts and ensure timely repairs.
  • Participated in training programs for hospital staff on the proper use and maintenance of medical equipment.
  • Assisted senior biomedical engineers in managing projects, including equipment upgrades and installations.

Education

B.TECH - Biomedical Engineering

NETAJI SUBHASH ENGINEERING COLLEGE
KOLKATA
04.2001 -

High School Diploma -

BAGHAJATIN GIRLS HIGH SCHOOL
KOLKATA
04.2001 -

Skills

    On-Site Support

    Service Documentation

    Customer Service
    Fault Resolution
    Customer Satisfaction

    Time Management

    Continuous Improvement

    Safety Management

Languages

English
Advanced (C1)
Bengali
Advanced (C1)
Hindi
Advanced (C1)

Timeline

FIELD SERVICE ENGINEER

PHILIPS INDIA LTD
09.2019 - Current

Sr. Biomedical Engineer

IRIS HOSPITAL
02.2013 - 09.2019

Biomedical Engineer

AMRI HOSPITAL
02.2011 - 02.2013

JR. BIOMEDICAL ENGINEER

DESUN HOSPITAL
01.2009 - 02.2011

B.TECH - Biomedical Engineering

NETAJI SUBHASH ENGINEERING COLLEGE
04.2001 -

High School Diploma -

BAGHAJATIN GIRLS HIGH SCHOOL
04.2001 -

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DEBOLINA RAYFIELD SERVICE ENGINEER