Debopriya Ghosal
Learning and Development Instructor
Bengaluru
Summary
An eternal optimist,enthusiastic learning professional with 11 years of experience in the IT domain with expertise in corporate/behavioral/onboarding training sessions across varied industries and functions. Eager to experience a challenging long-term position which accelerates continuous learning, up skilling and growth.
Overview
11
11
years of professional experience
15
15
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Learning and Development Professional
Accenture
Bangalore
12.2021 - Current
- Streamlined training process for new hires, accelerating time to productivity.
- Supported organizational change initiatives through thorough communication and effective training strategies.
- Evaluated training program effectiveness, adjusting content as needed to maximize learning outcomes.
- Facilitated virtual, in-person and blended learning sessions.
- Developed and implemented successful onboarding program.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Established and maintained quality control standards.
- Delivered high-quality training sessions, ensuring participants developed thorough understanding of subject matter.
- Led virtual training sessions using web-based platforms while maintaining high levels of participant interaction and engagement throughout event duration.
- Collected and analyzed participant feedback, consistently implementing suggestions for improvement in subsequent sessions.
- Fostered inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Conducted story telling sessions, using tailored stories to communicate company values and inspire teamwork amongst employees globally.
- Facilitated varied behavioral training sessions for upselling employees across different entities within organization
- Trained and mentored over 5000 new personnel hired to fulfill various roles across various functions, industries and technologies.
Senior Communications Specialist
Wipro Technologies
Mumbai
07.2017 - 11.2021
- Coached executives on effective communication techniques/styles for high-profile speaking engagements including how to apply learned soft skills techniques in their daily work routines, resulting in improved job performance and satisfaction.
- Developed targeted communication strategies for diverse audiences, resulting in increased engagement. Worked with various clients across US/UK and EMEA regions to improve process as well as communication goals.
- Delivered engaging presentations on topics such as communication, teamwork, problem-solving, and leadership, resulting in strengthened professional relationships among trainees.
- Utilized various instructional strategies such as storytelling, group discussions, demonstrations, case studies, and simulations to accommodate diverse learning styles among participants.
- Conducted thorough pre-and post-assessment tests to gauge trainee progress and adjust teaching methods when necessary for optimal results.
- Maintained detailed records of participant progress, utilizing data to identify patterns and areas for improvement in overall training program.
- Served as subject matter expert in soft skills by keeping abreast of industry trends and best practices to ensure relevance and efficacy of training content.
- Facilitated panel interviews with multiple stakeholders, encouraging collaboration in selecting the best-fit candidate for each role.
- Identified top talent through skillful interviewing techniques, improving overall quality of hires.
- Supported recruitment efforts by attending job fairs and networking events to source qualified candidates.
- Coordinated post-interview debriefs with hiring teams to discuss candidate strengths, weaknesses, and overall fit within organization.
Quality Analyst
Wipro
Kolkata
06.2015 - 06.2017
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement with compliance of 100% on quality parameters.
- Conducted thorough root cause analyses on recurring defects, resulting in implementation of effective corrective actions.
- Ensured compliance with regulatory requirements by meticulously reviewing documentation and maintaining accurate records.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Developed and maintained quality assurance procedure documentation.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Evaluated associate performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
Customer Service Advisor
Wipro
Kolkata
07.2013 - 06.2015
- Enhanced customer satisfaction by addressing and resolving issues in timely manner.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions by catering to customers from 8 regions and market units.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Collaborated with team members to achieve monthly targets and improve overall performance.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Reviewed customer feedback regularly, using insights to further enhance service delivery methods.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - English Language And Literature
University of Calcutta
Kolkata, India 04.2010 - 04.2013
Higher Secondary Boards -
Carmel Convent
Kolkata 03.1998 - 03.2010
Skills
- Organizational Development
Adaptability and Flexibility
Teamwork and Collaboration
Diversity and Inclusion
Decision-Making
Public Speaking
Leadership Development
Employee Interviewing
Attention to Detail
Training delivery
Facilitation Techniques
Adult Learning Theory
Organizational Development
Interpersonal Skills
Certification
Dear world storyteller
Timeline
Dear world storyteller
02-2023
Learning and Development Professional
Accenture
12.2021 - Current
Step plus
06-2020
Facilitation skills
12-2017
Senior Communications Specialist
Wipro Technologies
07.2017 - 11.2021
Quality Analyst
Wipro
06.2015 - 06.2017
Customer Service Advisor
Wipro
07.2013 - 06.2015
Bachelor of Arts - English Language And Literature
University of Calcutta
04.2010 - 04.2013
Higher Secondary Boards -
Carmel Convent
03.1998 - 03.2010
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