DEBORAH LILLY
Visakhapatnam
Summary
Multi-talented loan processing professional trainer versed in customer service and bank standards. Excellent communicator and decision-maker with a strong eye for detail and an initiative-taking nature. Successfully manages high volumes of loan documentation in challenging environments with demanding productivity, funding, and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.
Overview
6
6
years of professional experience
Work History
Mortgage Co-Ordinator
BETTERWAY MORTGAGES
Dubai
05.2024 - 12.2024
- Reviewed and Processed Loan Applications: Assessed initial loan applications for completeness and accuracy, collected and verified borrower information and documentation, ensuring compliance with lender requirements
- Managed Documentation: Gathered, reviewed, and validated essential documents such as credit reports, income statements, and property appraisals, maintaining detailed records
- Coordinated Communications: Served as the main liaison between borrowers, real estate agents, title companies, and other parties, providing updates and requesting additional information as needed
- Ensured Compliance: Verified that all loan applications adhered to federal and state regulations, conducted pre-underwriting checks, and reviewed final loan files for completeness
- Resolved Issues: Addressed discrepancies or issues in documentation, troubleshooting and resolving potential delays in the loan processing timeline
- Utilized Technology: Employed mortgage processing software to manage loan files, ensuring accurate data entry and staying updated on software enhancements
- Provided Excellent Customer Service: Maintained professional communication with clients, educating them on the loan process and fostering positive relationships for a smooth loan experience
MORTGAGE LOAN PROCESSOR
FIRST SOURCE
Hyderabad
12.2022 - 10.2023
- Recommended adjustments to loan terms or conditions based on individual circumstances
- Provided In-Depth Knowledge on Mortgage Products Trained individuals on various mortgage products, including FHA, VA, conventional loans, and jumbo loans, ensuring comprehensive understanding of eligibility criteria, benefits, and restrictions. Conducted detailed sessions on the differences between fixed-rate and adjustable-rate mortgages and their advantages based on client needs.
- Educated on Mortgage Application and Approval Process Delivered training on the mortgage application process, from pre-qualification to approval, including documentation requirements and common pitfalls to avoid. Instructed trainees on the underwriting process, focusing on credit scores, debt-to-income ratios, and loan-to-value ratios.
- Guided on Legal and Regulatory Compliance Taught regulatory compliance standards in the mortgage industry, ensuring trainees were aware of legal requirements such as RESPA, TRID, and Fair Lending laws. Conducted regular updates on changes to federal and state regulations to ensure trainees remain compliant in the ever-changing mortgage landscape.
- Improved Employee Knowledge of Credit and Risk Assessment Trained individuals on how to assess credit reports, interpret credit scores, and understand their impact on mortgage qualification and interest rates. Guided trainees in evaluating borrower risk factors and understanding the impact of a borrower’s creditworthiness on loan approval.
- Analyzed financial information, including income, assets, liabilities, and credit history of applicants.
- Performed periodic reviews of existing loans to ensure continued compliance with established policies
- Developed strategies for minimizing losses due to credit defaults or delinquencies
- Followed underwriting guidelines in developing rates for new and renewal groups
- Assessed potential risks associated with each transaction prior to approving loans
- Gathered data to determine status of account refund.
- Provided guidance on underwriting procedures to junior staff members
- Prepared reports summarizing analysis results for management review
- Worked alongside internal department to cross-sell company's offerings.
LOAN CLOSER
COGNIZANT TECHNOLOGY SOLUTIONS
Hyderabad
11.2019 - 12.2022
- Filed and maintained loan records
- Delivered training sessions on mortgage refinancing options, explaining rate-and-term refinancing, cash-out refinancing, and when to recommend refinancing to clients. Provided hands-on training on the financial implications and benefits of refinancing to both clients and internal teams.
- Trained employees on mortgage software, loan origination systems (LOS), and financial calculators to streamline the application and approval processes. Familiarized trainees with online resources and industry-specific tools to increase efficiency in evaluating mortgage applications and managing documentation.
- Established escrow accounts for taxes and insurance payments as needed
- Completed final closeout of systems after loan funding
- Performed quality control reviews on closed files prior to submitting them for audit
- Checked applicant credit, personal references, and employment histories
- Prepared and typed loan applications, closing documents or legal documents using computers
- Reviewed and corrected errors on interest, principal and closing costs
- Verified borrower information including credit reports, employment history, asset verification and debt-to-income ratio
- Partnered with advisors and other parties to collect information to satisfy closing conditions
- Monitored post-closing activities such as recording fees, finalizing titles, releasing funds from escrow accounts
- Prepared Closing Disclosure statements and other required documents in accordance with federal regulations
- Communicated effectively with clients via phone and email throughout the entire loan process
- Examined and verified information in loan application and closing documents
- Attended weekly meetings with staff members to discuss current loan transactions
- Responded to customer inquiries and researched answers to questions
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts
- Checked value of customer collateral to hold as loan security
- Read and interpreted loan and legal documentation
- Handled pipeline of active deals in closing stage
- Answered questions and advised customers regarding loans and transactions
- Assisted borrowers in understanding all aspects of their loan transaction while providing guidance on best practices regarding their financial decisions
MORTGAGE LOAN OFFICER ASSISTANT
COGNIZANT TECHNOLOGY SOLUTIONS
Hyderabad
06.2019 - 10.2019
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues
- Supported Mortgage Process and Compliance Audits Conducted regular mock audits with trainees to ensure adherence to industry best practices and compliance with federal and state regulations. Provided real-time feedback to improve accuracy in mortgage documentation and ensure alignment with company policies.
- Established credit limits and grant extensions of credit on overdue accounts
- Assisted clients with developing loan repayment plans and budgets
- Prepared closing documents, including title policies, deeds, and other related items
- Reviewed and corrected errors on interest, principal and closing costs
- Maintained complete confidentiality of submitted information according to release guidelines
- Assembled and compiled title abstracts, insurance forms, loan documents, and tax receipts
- Filed and maintained loan records
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes
- Checked value of customer collateral to hold as loan security
- Assessed financial means and desires of each client in order to set up appropriate mortgage packages
- Obtained and verified clearance of underwriting conditions to prepare loan file for submission and approval
- Processed loan documents and ensured compliance with federal regulations
- Uphold compliance with privacy and security requirements, as well as federal statutes covering VA loans
- Organized files electronically according to document type and date received
- Reviewed customer accounts to determine on-time payments and loan terms compliance
- Evaluated and adjusted loan files to meet banking, federal and secondary market regulations
- Ordered appraisals and title services on behalf of borrowers when necessary
- Verified that all conditions of the loan have been met prior to disbursement of funds
- Performed post-closing follow up on file completion requirements
- Examined collateral property values to ensure they meet investor guidelines
Education
Master's degree in Business Administration (M.B.A) - Finance
01.2018
Bachelor's Degree -
Bachelors of commerce
01.2013
Skills
- Loan documentation
- Employee training
- Mortgage processing
- Customer service
- Communication skills
- Problem solving
- Team collaboration
- Process improvement
- Verbal and written communication
- Employee coaching
- Training facilitation
- Presentation
- Training material updates
- Virtual training
Languages
- English
- Hindi
- Telugu
Personal Information
- Passport Number: X5964754
- Nationality: Indian
- Marital Status: Unmarried
- Visa Status: Residence Permit
Timeline
Mortgage Co-Ordinator
BETTERWAY MORTGAGES
05.2024 - 12.2024
MORTGAGE LOAN PROCESSOR
FIRST SOURCE
12.2022 - 10.2023
LOAN CLOSER
COGNIZANT TECHNOLOGY SOLUTIONS
11.2019 - 12.2022
MORTGAGE LOAN OFFICER ASSISTANT
COGNIZANT TECHNOLOGY SOLUTIONS
06.2019 - 10.2019
Master's degree in Business Administration (M.B.A) - Finance
Bachelor's Degree -
Bachelors of commerce
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