Deborah Miller
New Albany
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
15
15
years of professional experience
Work History
U M Coordinator
Humana
03.2020 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Care Representative
H P Enterprise
02.2009 - 11.2019
- Resolved customer inquiries efficiently through various communication channels, enhancing overall satisfaction.
- Assisted in training new team members on customer service protocols and system navigation.
- Analyzed customer feedback to identify trends and recommend service improvements.
- Collaborated with cross-functional teams to address complex customer issues promptly.
- Maintained accurate records of customer interactions in CRM systems for future reference.
- Managed high call volume with exceptional professionalism and efficiency.
Education
High School Diploma -
Clarksville High School
Clarksville, INSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Medical terminology
- Point of contact
- Schedule coordination
- MS office
- CRM software
- Insurance verification
- Problem-solving
- Attention to detail
- Verbal and written communication
Languages
English
Full Professional
Timeline
U M Coordinator
Humana
03.2020 - 06.2024
Customer Care Representative
H P Enterprise
02.2009 - 11.2019
High School Diploma -
Clarksville High School
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