DEBORAH SRIDHARAN
Finance & Accounts Professional (ACCA Pursuing)
Bangalore
Summary
Finance-focused professional with 4+ years of experience across sales, client relationship management, and customer operations within fast-paced corporate environments. Currently transitioning into the Finance and Accounting domain while pursuing ACCA. Strong analytical mindset with proven ability to manage client accounts, interpret business requirements, resolve complex issues, and maintain accurate documentation. Known for attention to detail, stakeholder communication, and operational efficiency. Seeking opportunities within Finance, Accounting, or Financial Operations in global organizations such as Big4, consulting firms, and multinational corporations.
Overview
8
8
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Senior Sales Associate
Bizbox Publishing Pvt Ltd
Bangalore
05.2021 - 01.2026
- Complete tasks related to answering questions, while maintaining the highest quality standards.
- Understand goals for productivity to ensure that targets are met.
- Work with the management team to develop creative solutions.
- Driven to be self-motivated, reliable, and responsible.
- Help your co-workers maintain organization for all sales cases. Identify client needs and provide solutions for a swift resolution.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Maintained strong product and market knowledge to support strategic client recommendations.
Customer Representative
Concentrix Pvt Ltd
Bangalore
08.2020 - 03.2021
- Handled high-volume customer support operations while ensuring accurate documentation of customer accounts and service records.
- Investigated customer account issues by analyzing system records and internal documentation.
- Collaborated with cross-functional teams to resolve account discrepancies and operational issues.
- Maintained service quality standards while working in fast-paced global BPO operations environment.
- Strengthened communication between customers and internal teams to streamline service resolution.
Client Relationship Officer
Expert Callers Solution Pvt Ltd
Bangalore
02.2018 - 10.2019
- Managed client relationships and handled account queries while maintaining service documentation.
- Identified customer needs and delivered tailored solutions to improve satisfaction and retention.
- Escalated complex operational issues and ensured timely resolution through internal coordination.
- Maintained accurate service records and customer communication logs.
- Contributed to improved customer loyalty through strong relationship management.
Education
MBA - International Finance
Jain University
Bengaluru, India 04.2001 -
Bachelor's of Commerce - Accounting And Taxation
New Horizon College
Bengaluru, India 04.2001 -
Skills
Client relationship management
Process improvement and operational efficiency
Problem resolution and conflict management
Microsoft Office Suite & Adobe Acrobat Pro DC
Financial documentation & reporting
Accounts coordination and reconciliation support
Business research and financial analysis support
Certification
Hospitality Industry Crash Course (2016–2017)
Timeline
Senior Sales Associate
Bizbox Publishing Pvt Ltd
05.2021 - 01.2026
Customer Representative
Concentrix Pvt Ltd
08.2020 - 03.2021
Client Relationship Officer
Expert Callers Solution Pvt Ltd
02.2018 - 10.2019
MBA - International Finance
Jain University
04.2001 -
Bachelor's of Commerce - Accounting And Taxation
New Horizon College
04.2001 -
DECLARATION
I, solemnly declare that all the information furnished in this document is free of errors to the best of my knowledge.