Summary
Overview
Work History
Education
Skills
Watching Movies
Certification
Languages
Timeline
Generic
Deborshi Mukherjee

Deborshi Mukherjee

Kolkata,WB

Summary

  • Dynamic IT Operations professional with extensive experience at IntelliSmart Infrastructure, excelling in Smart Metering and Meter Data Management. Proven track record in enhancing customer satisfaction and operational efficiency, while leading teams to achieve SLA targets. Skilled in Oracle and adept at building strong customer relationships to drive revenue growth.
  • A competent professional with Over 10 years of experience in: Manpower Management, Meter Data Analysis ,Meter Data Management, Client Management Site Operations, Cost Estimation, Data Acquisition Project Management Installation & Commissioning
  • Proficient in managing installation & commissioning activities involving resource planning, testing, team building and coordination with internal / external departments.
  • Proactively detecting & resolving problems, ramping up project activities with timely deliverables & maximized productivity Capable of leading project teams in planning,
  • Implementation and delivery of projects within time, cost & quality standards Proven abilities in preparing and reviewing engineering plans, designs and diagrams for projects
  • Insightful experience in project management activities encompassing project planning, scheduling, and progress monitoring for installation & commissioning activities in the plant
  • Exemplary relationship management, communication skills with the ability to network with project members, consultants, contractors and statutory agencies with consummate ease
  • Experienced in managing teams to deliver exceptional customer service and operational efficiency. Known for fostering positive environments and implementing effective strategies to boost productivity. Focused on continuous improvement and supporting team development.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Manager IT Operation

IntelliSmart Infrastructure Private Limited
12.2023 - Current
  • Measured the monthly Service Level Agreement parameters of Head End Systems and Meter Data Management (Oracle)
  • Coordinated with the utility for conducting monthly SAT plans for revenue growth.
  • Resolved escalated customer complaints by offering practical solutions
  • Timely Preparation of System generated report
  • Oversaw daily operations like Prepaid billing, Re-connection and Disconnection
  • Facilitated smooth communication in between Filed devices, HES and MDMS
  • Proper team building to achieve the SLA target within the timeline
  • Timely replacement of defective meter coordination with O&M team
  • Improving the Organizational revenue by improving the SLA

Customer Services BE Executive-MR&MU

Torrent Power Limited
03.2023 - 12.2023
  • Increasing the reading and billing efficiency by reducing the estimated reading and implementing AMR facility
  • Daily monitoring the meter reading to ensure the 100% meter reading as per reading schedule
  • Audit of meter reading files
  • Reading and billing data validations in SAP
  • Tagging of identified Permanent closed premise. Previous billing cycle
  • Attend Lock premise inspection no pendency more than next billing cycle
  • Attend Lock premise inspection no pendency more than next billing cycle
  • Improving customer satisfaction to reduce the high billing, wrong reading and defective complaint within timeline
  • Timely sending notice to consumer non billable meters
  • Tamper analysis of HT-CT and LT-CT meters
  • Consumer purpose changing, load extension and reduction by analyzing meter data

Team Lead CMG and MMG

Tata Power Southern Odisha Distribution Limited
10.2022 - 03.2023
  • Monthly verification of Input Energy with meter data
  • Maintain Feeder meter data communication rate/CMRI downloading rate
  • Monitoring smart meter installation and communication rate
  • Integrate the meter information in HES and MDMS
  • Timely release of all Major Reports

Senior Service Delivery Executive

Secure Meters Limited
09.2018 - 09.2022
  • Integration and Commissioning around 3100 ABT meters in the data acquisition software at LDC end
  • Network establishment in between meter, DCU, Local system and installation of database in local system for data acquisition. Meter data communicated in TCP/IP protocol
  • Daily basis communicates with L2 and L3 team if any up gradation required at software level
  • Scheduling and accounting of meter data in the data acquisition software
  • Timely analysis of meter data for the data forecasting and accounting
  • Integration of meter data with billing software
  • Remotely update of DCU firmware

Project Engineer

Genius Consultant Limited
09.2015 - 08.2018
  • Doing Survey work for the installation of ABT meters for the Open Access Consumers
  • Installation of data acquisition software in server, configuration of meter and modem, integrate the meter and modem in data acquisition software
  • Prepare the scheduling for online data acquisition
  • Ensure timely billing for the Open Access consumers
  • Installation of Metering unit for the feeders meters

Site Engineer

A.C.Constructions
01.2014 - 02.2015
  • Site Survey before Pole erection and commissioning.
  • Erection and commissioning of PCC, RCC, Rail pole of overhead line with ACSR, AAC conductor
  • Overhead line commissioning up to 33 KV voltage level
  • Underground cable laying, cable jointing and it’s commissioning
  • Distribution and Power transformer installation works

Education

B.Tech - Electrical Engineering

Durgapur Institute of Advance Technology And Manag
Durgapur
08-2013

Higher Secondary - Science Education

C.K.Road SM High School
Chandrakona Road
07-2009

Secondary - General Studies

Dabcha Nabakola High School
Chandrakona Road
06-2007

Skills

  • Utility Operations
  • Head End Systems
  • Smart Metering
  • Meter Data Management (Oracle and Fluent Grid)
  • Grid Metering
  • MS SQL
  • Customer Relationship Building
  • Team Management
  • Customer relations

Watching Movies

Love to watch movies anytime. Preferring to watch drama and thriller.

Certification

Certification in Udemy:- Power Management in Indian Power Sector

Languages

English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)

Timeline

Assistant Manager IT Operation

IntelliSmart Infrastructure Private Limited
12.2023 - Current

Customer Services BE Executive-MR&MU

Torrent Power Limited
03.2023 - 12.2023

Team Lead CMG and MMG

Tata Power Southern Odisha Distribution Limited
10.2022 - 03.2023

Senior Service Delivery Executive

Secure Meters Limited
09.2018 - 09.2022

Project Engineer

Genius Consultant Limited
09.2015 - 08.2018

Site Engineer

A.C.Constructions
01.2014 - 02.2015

B.Tech - Electrical Engineering

Durgapur Institute of Advance Technology And Manag

Higher Secondary - Science Education

C.K.Road SM High School

Secondary - General Studies

Dabcha Nabakola High School
Deborshi Mukherjee