Dynamic IT Operations professional with extensive experience at IntelliSmart Infrastructure, excelling in Smart Metering and Meter Data Management. Proven track record in enhancing customer satisfaction and operational efficiency, while leading teams to achieve SLA targets. Skilled in Oracle and adept at building strong customer relationships to drive revenue growth.
A competent professional with Over 10 years of experience in: Manpower Management, Meter Data Analysis ,Meter Data Management, Client Management Site Operations, Cost Estimation, Data Acquisition Project Management Installation & Commissioning
Proficient in managing installation & commissioning activities involving resource planning, testing, team building and coordination with internal / external departments.
Proactively detecting & resolving problems, ramping up project activities with timely deliverables & maximized productivity Capable of leading project teams in planning,
Implementation and delivery of projects within time, cost & quality standards Proven abilities in preparing and reviewing engineering plans, designs and diagrams for projects
Insightful experience in project management activities encompassing project planning, scheduling, and progress monitoring for installation & commissioning activities in the plant
Exemplary relationship management, communication skills with the ability to network with project members, consultants, contractors and statutory agencies with consummate ease
Experienced in managing teams to deliver exceptional customer service and operational efficiency. Known for fostering positive environments and implementing effective strategies to boost productivity. Focused on continuous improvement and supporting team development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager IT Operation
IntelliSmart Infrastructure Private Limited
12.2023 - Current
Measured the monthly Service Level Agreement parameters of Head End Systems and Meter Data Management (Oracle)
Coordinated with the utility for conducting monthly SAT plans for revenue growth.
Resolved escalated customer complaints by offering practical solutions
Timely Preparation of System generated report
Oversaw daily operations like Prepaid billing, Re-connection and Disconnection
Facilitated smooth communication in between Filed devices, HES and MDMS
Proper team building to achieve the SLA target within the timeline
Timely replacement of defective meter coordination with O&M team
Improving the Organizational revenue by improving the SLA
Customer Services BE Executive-MR&MU
Torrent Power Limited
03.2023 - 12.2023
Increasing the reading and billing efficiency by reducing the estimated reading and implementing AMR facility
Daily monitoring the meter reading to ensure the 100% meter reading as per reading schedule
Audit of meter reading files
Reading and billing data validations in SAP
Tagging of identified Permanent closed premise. Previous billing cycle
Attend Lock premise inspection no pendency more than next billing cycle
Attend Lock premise inspection no pendency more than next billing cycle
Improving customer satisfaction to reduce the high billing, wrong reading and defective complaint within timeline
Timely sending notice to consumer non billable meters
Tamper analysis of HT-CT and LT-CT meters
Consumer purpose changing, load extension and reduction by analyzing meter data
Team Lead CMG and MMG
Tata Power Southern Odisha Distribution Limited
10.2022 - 03.2023
Monthly verification of Input Energy with meter data
Maintain Feeder meter data communication rate/CMRI downloading rate
Monitoring smart meter installation and communication rate
Integrate the meter information in HES and MDMS
Timely release of all Major Reports
Senior Service Delivery Executive
Secure Meters Limited
09.2018 - 09.2022
Integration and Commissioning around 3100 ABT meters in the data acquisition software at LDC end
Network establishment in between meter, DCU, Local system and installation of database in local system for data acquisition. Meter data communicated in TCP/IP protocol
Daily basis communicates with L2 and L3 team if any up gradation required at software level
Scheduling and accounting of meter data in the data acquisition software
Timely analysis of meter data for the data forecasting and accounting
Integration of meter data with billing software
Remotely update of DCU firmware
Project Engineer
Genius Consultant Limited
09.2015 - 08.2018
Doing Survey work for the installation of ABT meters for the Open Access Consumers
Installation of data acquisition software in server, configuration of meter and modem, integrate the meter and modem in data acquisition software
Prepare the scheduling for online data acquisition
Ensure timely billing for the Open Access consumers
Installation of Metering unit for the feeders meters
Site Engineer
A.C.Constructions
01.2014 - 02.2015
Site Survey before Pole erection and commissioning.
Erection and commissioning of PCC, RCC, Rail pole of overhead line with ACSR, AAC conductor
Overhead line commissioning up to 33 KV voltage level
Underground cable laying, cable jointing and it’s commissioning
Distribution and Power transformer installation works
Education
B.Tech - Electrical Engineering
Durgapur Institute of Advance Technology And Manag
Durgapur
08-2013
Higher Secondary - Science Education
C.K.Road SM High School
Chandrakona Road
07-2009
Secondary - General Studies
Dabcha Nabakola High School
Chandrakona Road
06-2007
Skills
Utility Operations
Head End Systems
Smart Metering
Meter Data Management (Oracle and Fluent Grid)
Grid Metering
MS SQL
Customer Relationship Building
Team Management
Customer relations
Watching Movies
Love to watch movies anytime. Preferring to watch drama and thriller.
Certification
Certification in Udemy:- Power Management in Indian Power Sector
Languages
English
Advanced (C1)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Assistant Manager IT Operation
IntelliSmart Infrastructure Private Limited
12.2023 - Current
Customer Services BE Executive-MR&MU
Torrent Power Limited
03.2023 - 12.2023
Team Lead CMG and MMG
Tata Power Southern Odisha Distribution Limited
10.2022 - 03.2023
Senior Service Delivery Executive
Secure Meters Limited
09.2018 - 09.2022
Project Engineer
Genius Consultant Limited
09.2015 - 08.2018
Site Engineer
A.C.Constructions
01.2014 - 02.2015
B.Tech - Electrical Engineering
Durgapur Institute of Advance Technology And Manag
Higher Secondary - Science Education
C.K.Road SM High School
Secondary - General Studies
Dabcha Nabakola High School
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