Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
AssistantManager
Deboshree Sarangi

Deboshree Sarangi

Bengaluru

Summary

Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
5
5
years of post-secondary education

Work History

Senior Customer Support Analyst

PhableCare
BANGALORE
02.2022 - Current
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Retained existing clients and developed new accounts by extending high quality and efficient support service.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected and analyzed customer information to prepare product or service reports.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services and company information.

Senior Customer Service Specialist

NoBroker.com
BANGALORE
11.2020 - 11.2021
  • Worked within task management system to receive, manage and close support requests.
  • Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
  • Identified trends in client requests and helped management get ahead of ongoing problems.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Maintained up-to-date knowledge of product and service changes.

Inside Sales Manager

Simplilearn
Bengaluru
01.2020 - 07.2020
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Worked closely with other departments to promote products and marketing campaigns.
  • Coordinated activities and projects to plan sales department operations and meet timelines.
  • Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
  • Designed survey method to evaluate inside sales team.
  • Surpassed sales goals by 100% annually with implementation of diverse sales tools and strategies

Business Unit Head

NoBroker.com
Bengaluru
09.2016 - 08.2019
  • Auditing the work of team members to make sure they are following the process and providing resolution on time.
  • Highlighting the customer issues or any technical issue to the Higher Management.
  • Helping the team for upselling and making sure that the leads generated are taken care of.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Capitalized on industry and marketplace trends to enhance sales solutions and approaches.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving
  • Interacted well with customers to build connections and nurture relationships

Customer Support Analyst

First Source
Bengaluru
08.2014 - 07.2016
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bachelor of Engineering Degree - Computer Science

Rungta College of Engineering And Technology
Durg, CT
03.2010 - 06.2015

Certification in Java from NIIT and ASP .NET -

APTECH
Durg, CT

Skills

    Customer Complaint Resolution

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Accomplishments

  • Extra-Curricular Activities Part of the chief organizing committee for LA-INNOVACIA.
  • Runners up in a Biz Quiz by BIZNOVA.
  • Attended workshop in “Innovative Skills for Designing Presentations.
  • Collaborated with team of 16 in the development of new process.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Senior Customer Support Analyst

PhableCare
02.2022 - Current

Senior Customer Service Specialist

NoBroker.com
11.2020 - 11.2021

Inside Sales Manager

Simplilearn
01.2020 - 07.2020

Business Unit Head

NoBroker.com
09.2016 - 08.2019

Customer Support Analyst

First Source
08.2014 - 07.2016

Bachelor of Engineering Degree - Computer Science

Rungta College of Engineering And Technology
03.2010 - 06.2015

Certification in Java from NIIT and ASP .NET -

APTECH

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Deboshree Sarangi