Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hobbies and Interests
Attributes
Hobbies and Interests
Generic

Debosmita Ghosh

Kolkata,WB

Summary

  • Results-driven banking consultant with over 7 years of experience in banking operations, regulatory compliance, customer service, and financial services. Proven expertise in managing high-volume transactions, cash operations, vault security, and sales of financial products. Adept at ensuring adherence to RBI guidelines and driving service excellence.
  • Proficient in Python, SQL, and machine learning frameworks with hands-on experience in supervised learning, feature engineering, and model evaluation. Developed regression and classification models for real-world applications, including taxi fare prediction and telecom customer churn analysis, utilizing techniques such as Random Forest, Logistic Regression, and Decision Trees. Skilled in data preprocessing, EDA, and visualization using libraries like Pandas, NumPy, Matplotlib, and Seaborn to generate actionable business insights.

Overview

12
12
years of professional experience
1
1
Certificate

Work History

Internship

MentorMind
06.2024 - 02.2025
  • Company Overview: co-certified by UPGRADE
  • Developed and prepared a regression model by cleaning data, engineering features (time segments, geodesic distances), and training a Random Forest Regressor.
  • Achieved high prediction accuracy with metrics like MAE and R², leading to reliable taxi fare predictions and enhanced data insights, ultimately improving the model's ability to explain and predict fare amount patterns effectively.
  • Co-certified by UPGRADE

BANKING CONSULTANT (AM)

KARUR VYSYA BANK LTD
10.2017 - 01.2024
  • Oversaw Day-to-Day Banking Operations: Orchestrated the smooth functioning of day-to-day banking operations as a branch service officer. Spearheaded marketing and sales initiatives for a diverse range of retail products, digital products, and assets. Managed Cash Handling Operations: Oversaw the intricate processes of cash management within the branch, ensuring that every transaction was executed with precision and adherence to stringent security measures, thereby safeguarding the bank's assets and maintaining operational integrity.
  • Administered the Vault Access Controls: Monitored the joint custodian key for the vault, implementing robust access control mechanisms and continuous surveillance protocols to prevent unauthorized access and fortify the security of valuable assets stored within.
  • Executed NEFT/RTGS Transactions with Efficiency and Accuracy: Demonstrated exceptional proficiency in processing NEFT/RTGS transactions promptly and accurately, facilitating seamless fund transfers and contributing to the bank's reputation for reliability and efficiency in financial services.
  • Facilitated the Opening of Deposit Accounts with Personalized Service: Assisted customers in establishing term deposits and recurring deposit accounts, providing tailored banking solutions that aligned with their unique f inancial goals and preferences, thereby fostering trust and loyalty.
  • Managed Savings and Current Accounts with Excellence: Implemented strategic initiatives to optimize the management of savings and current accounts, delivering superior service and personalized financial advice that enhanced customer satisfaction and retention.
  • Ensured Timely Processing of Outward Cheques and CTS Transactions: Prioritized the expeditious processing of outward cheques and CTS transactions, adhering to strict timelines and quality standards to minimize operational disruptions and uphold service excellence.
  • Handled and Resolved Customer Complaints: Addressed customer complaints, resolving issues promptly and effectively to enhance customer satisfaction and maintain the bank's reputation for exceptional service.
  • Facilitated the Opening of Retail Loan Products: Guided customers through the application process for retail loan products under the LOS framework, offering comprehensive financial solutions tailored to their individual needs and circumstances.
  • Ensured Adherence to Regulatory Compliance Standards: Maintained strict compliance with regulatory requirements and banking policies, upholding industry standards and regulatory mandates to safeguard the bank's integrity and mitigate associated risks effectively.

TECHNICAL ASSOCIATE

TECH MAHINDRA LTD
12.2012 - 06.2014
  • Managed NetCracker, Net Health Provision, and Spectrum Systems: Oversaw the operation and maintenance of NetCracker, Net Health Provision, and Spectrum systems as part of TELUS Test and Accept Management.
  • Served as Subject Matter Expert for Customer Calls: Provided expertise in handling customer calls from onsite TELUS Canada, addressing inquiries and resolving technical issues efficiently.
  • Executed Telecom and ISP Systems Operations: Worked diligently to ensure the seamless functioning of telecommunications and internet service provider (ISP) systems for TELUS.
  • Performed Network Technician Duties: Executed tasks and duties as a Network Technician, contributing to the optimization and reliability of TELUS network infrastructure.
  • Collaborated with TELUS Team: Worked closely with the TELUS team to address technical challenges and improve system performance and reliability.
  • Provided Technical Support to TELUS Clients: Offered technical support and assistance to TELUS clients, ensuring that their needs and concerns were addressed promptly and effectively.
  • Coordinated Test and Accept Management Process: Played a key role in the test and accept management process for TELUS, ensuring that systems met quality standards and performance requirements.
  • Implemented Solutions for Network Optimization: Implemented solutions and strategies to optimize network performance and enhance overall efficiency for TELUS clients.
  • Monitored System Performance and Health: Conducted regular monitoring and analysis of system performance and health, proactively identifying and addressing potential issues to minimize downtime.
  • Participated in Continuous Improvement Initiatives: Engaged in continuous improvement initiatives aimed at enhancing processes, systems, and service delivery for TELUS and its clients.

Education

MBA - Marketing & Systems

Army Institute Of Mangement
Alipore, Kol
01.2016

B.E - Information Science

Guru Nanak Dev Engineering College
Bidar, VTU
01.2012

Skills

  • Banking Operations

  • Regulatory Compliance

  • Sales and Marketing

  • Customer service Management

  • Data Manipulation

  • Machine Learning

  • Statistical Analysis

  • Technical Support

  • Data analysis

  • MS excel

  • Transaction Processing

  • Loan Processing

  • Regulatory compliance

  • Data visualization

  • Team Management

  • Python

  • SQL

  • Feature Engineering

Accomplishments

  • Strategic Leadership
  • Innate Problem-Solver
  • Unwavering Professionalism

Certification

  • Compliance in Banking, Manipal, 11/01/19
  • KYC - AML (Anti Money Laundering), 01/01/19
  • CCNA, NIT, Pune, 01/01/13
  • Certification of Banking Codes and Standard Boards of India (BCSBI), 06/01/18
  • IRDA (Insurance Regulatory Development Authority of India)

Languages

English
Hindi
Bengali

Timeline

Internship

MentorMind
06.2024 - 02.2025

BANKING CONSULTANT (AM)

KARUR VYSYA BANK LTD
10.2017 - 01.2024

TECHNICAL ASSOCIATE

TECH MAHINDRA LTD
12.2012 - 06.2014

B.E - Information Science

Guru Nanak Dev Engineering College

MBA - Marketing & Systems

Army Institute Of Mangement

Hobbies and Interests

  • Listening to Music
  • Cooking
  • Playing Badminton
  • Gyming

Attributes

  • Strategic Leadership
  • Innate Problem-Solver
  • Unwavering Professionalism

Hobbies and Interests

  • Listening to Music
  • Cooking
  • Playing Badminton
  • Gyming

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Debosmita Ghosh