Debosruti Majumder
Senior Cloud Operations Engineer Actimize
Pune,Maharashtra
Summary
To obtain a challenging position as a Senior Cloud Operation Engineer Actimize where I can utilize my skills and contribute to the success of the organization. Accomplished engineer proffering extensive cloud monitoring, deployment and troubleshooting skills. Defined, built and maintained infrastructure using vendor-neutral and platform-specific tools. Organized and focused person with extraordinary leadership acumen.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Senior Cloud Operation Engineer Actimize
Nice Interactive Solutions Pvt Ltd
04.2022 - Current
- Streamlined operational workflows for incident management, contributing to faster resolution times and increased overall efficiency.
- Reduced downtime during maintenance windows with careful planning and execution of server updates and patches.
- Enhanced cloud infrastructure performance by implementing effective monitoring and alerting systems.
- Participated in on-call rotations as required, providing after-hours support to ensure system stability and swift resolution of critical incidents.
- Assisted in the development of comprehensive documentation for cloud infrastructure design, implementation procedures, and best practices.
- Developed custom scripts for automating repetitive tasks, improving team productivity and reducing human error.
- Assisted in capacity planning efforts by regularly monitoring resource utilization and forecasting future requirements based on historical trends and projected growth rates.
- Provided timely technical support to users experiencing issues with cloud-based applications or infrastructure components.
- Played a key role in migrating legacy applications to the cloud platform, ensuring minimal disruption to business operations.
- Maintained high availability of critical systems through proactive health checks, redundancy solutions, and disaster recovery planning.
- Collaborated with cross-functional teams to ensure seamless integration of cloud services into existing architecture.
- Coordinated with vendors to troubleshoot complex infrastructure issues, escalating problems as necessary to ensure timely resolution and mitigate potential impact on service levels.
- Understood client needs and objectives by conducting proactive customer and data analysis.
- Reviewed existing systems and made recommendations for improvements.
- Estimated work hours and tracked progress using Scrum methodology.
- Coordinated deployments of new software, feature updates and fixes.
Senior Software Engineer
Client of Altimetreik
6 2021 - 03.2022
- Production support for Kupaa application and backend development using springboot, MAVEN, REST API, microservices
- Defects resolution
- Coordinating with Testing teams for defect resolution, story tasks
- Deployment using Jenkins.
- Enhanced software functionality by identifying and resolving complex technical issues.
- Developed scalable applications using agile methodologies for timely project delivery.
- Worked with project managers, developers, quality assurance and customers to resolve technical issues.
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Checked client code for bugs and weaknesses using approved troubleshooting methods.
Consultant
Client of TCS
08.2017 - 05.2021
- Handled clients for all the requirement gathering, understanding and discussions
- Prepare detailed design documents of each screen
- Debugging the issues if any and find out the root cause of that and resolve the issues
- Identify gaps in current controls and suggest ways improve the existing process
- Solved Bugs using a combination of JavaScript, JSON, CSS
- Implementing and enhancing new features to our applications
- Interface development and complete build test in deploy phase
- Addressing day to day technical issues
- Coordinating closely and productively with the engineering and other teams
- Ensure quality assurance of the deliverables
- Used Log4J for logging and debugging
- Support and advice QA team testing in various environments
- Wrote SQL queries for updating data into the Oracle using Oracle SQL
- Developed mailers for automation in JAVA for smooth functioning
- Performed enhancements on client demands and completed it with quality assurance using JAVA, SQL, JSP
- Performed end to end DR activity
- Preparing Technical Doc, Software Release note, IT understanding Doc, SIT, UAT cases.
Developer
Client of TCS
04.2017 - 08.2017
- Used Agile Development methodology of software development
- Troubleshoot the problems and fixes the bugs and java related program
- Using JavaScript for validations
- Building and deploying the application on testing and production servers
- Attending scrum meetings and sharing daily activities
- Preparing Technical Doc, Software Release note, IT understanding Doc, SIT, UAT cases.
Salesforce Developer
TCL
12.2016 - 04.2017
- Provided an end to end IT solution on cloud to support IDC Products & Services for Quote to Cash, Trouble to Resolve and ERP processes
- The key area of focus was quick go-live in 5 months for identified (critical) business functions
- Managed IDC Products & Services due to associated regulatory and legal implications.
Education
PGDM(IT Project Management) -
Welingkar Institute of Management Development & Research, Mumbai
Bachelor of Technology - undefined
Asansol College of Engineering, W BUT, Asansol(W B)
Skills
Java
J2EE
Springboot
Microservices
JDBC
JSP
Servlets
REST API
HTML
CSS
Javascript
Agile
Scrum
Tomcat
Oracle 10g
Struts
Springboot
Singleton
SVN
GIT
MS Word
MS Excel
Incident and Problem Management
Data Backup and Recovery
Cloud Security Best Practices
Containerization Technologies
Performance optimization techniques
Monitoring and Logging Tools
Cloud Infrastructure Management
Technical Documentation and Communication
Linux and Windows Administration
Load Balancing and High Availability
Monitoring tools
Troubleshooting
Technology Support
Incident Response
Load Balancing
Performance Optimization
Teamwork and Collaboration
Problem-Solving
Time Management
Excellent Communication
Multitasking Abilities
Time management abilities
Self Motivation
Customer Relationship Management
Team building
Accomplishments
- On The Spot Award for AMS enhancement.
- Champions of ILP Award for excellent performance in ILP training in TCS.
- Service Commitment Award (2019, TCS).
- Best CR Award (Asansol Engineering College)
Projects
Kupaa Project-Africa, 06/2021 - Present, Senior Software Engineer, 6, Client of Altimetrik, one of the top payment domain company using Kupaa application for school management in Africa region, Production support for Kupaa application and backend development using springboot,MAVEN,REST API,microservices., Defects resolution., Coordinating with Testing teams for defect resolution, story tasks., Deployment using Jenkins. AMS(Agency Management System) Project, 08/2017 - Present, Lead -Production support, 8, Client of TCS, one of the top Insurance company using AMS application to track details of Agents in every aspect., Handled clients for all the requirement gathering, understanding and discussions., Prepare detailed design documents of each screen., Debugging the issues if any and find out the root cause of that and resolve the issues., Identify gaps in current controls and suggest ways improve the existing process., Solved Bugs using a combination of JavaScript, JSON, CSS, Implementing and enhancing new features to our applications., Interface development and complete build test in deploy phase., Addressing day to day technical issues., Coordinating closely and productively with the engineering and other teams., Ensure quality assurance of the deliverables., Used Log4J for logging and debugging., Support and advice QA team testing in various environments., Wrote SQL queries for updating data into the Oracle using Oracle SQL., Developed mailers for automation in JAVA for smooth functioning., Performed enhancements on client demands and completed it with quality assurance using JAVA,SQLJSP., Performed end to end DR activity., Preparing Technical Doc, Software Release note, IT understanding Doc, SIT, UAT cases. NGP(Next Generation Portal), 04/2017 - 08/2017, Production support Analyst, 12, Mobile Customer Portal and Enterprise Customer Portal are web-based application meant for the customers of Tata Communications to manage their business online., Used Agile Development methodology of software development., Troubleshoot the problems and fixes the bugs and java related program, Using JavaScript for validations., Building and deploving the application on testing and production servers., Attending scrum meetings and sharing daily activities., Praparing Technical Doc, Software Release note, IT understanding Doc, SIT, UAT cases. TCL(TATA COMMUNICATION Ltd.), 12/2016 - 04/2017, Developer, 12, As part of change in business strategy, Tata C om m India & Singapore Data Centre business was managed under new Business & Operating Entity.Internet Data Centre, a facility where multiple servers are connected to the internet through a powerful backbone., Provided an end to end IT solution on cloud to support IDC Products & Services for Quote to Cash, Trouble to Resolve and ERP processes., The key area of focus was quick go-live in 5 months for identified (critical) business functions., Managed IDC Products & Services due to associated regulatory and legal implications.
Disclaimer
I hereby declare that the above shared details are correct to my knowledge.
Certification
Basic AIS and ActOne Platform Training
Timeline
IFM-X Solution Implementation Training
02-2024
Basic AIS and ActOne Platform Training
05-2022
Senior Cloud Operation Engineer Actimize
Nice Interactive Solutions Pvt Ltd
04.2022 - Current
Consultant
Client of TCS
08.2017 - 05.2021
Developer
Client of TCS
04.2017 - 08.2017
Salesforce Developer
TCL
12.2016 - 04.2017
Senior Software Engineer
Client of Altimetreik
6 2021 - 03.2022
PGDM(IT Project Management) -
Welingkar Institute of Management Development & Research, Mumbai
Bachelor of Technology - undefined
Asansol College of Engineering, W BUT, Asansol(W B)
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