Debra Kuntz
Indianapolis
Summary
Experienced delivering customer service, attention to detail, confidentiality, and administrative excellence, including clerical support and public interaction. Excels in data entry and database administration.
Overview
13
13
years of professional experience
Work History
Audit Support Staff
Tax Management Associates
Indianapolis, IN
11.2012 - 06.2025
- Managed scheduling and coordination of meetings for tax audit staff, ensuring efficient workflow.
- Assisted in data collection for tax compliance audits, improving accuracy in reporting.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Communicated with clients on behalf of staff to relay messages and information.
- Attended training sessions to stay updated on procedures and services.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
- Resolved customer complaints with diplomatic and courteous communication.
- Boosted data accuracy in customer records by meticulously updating information.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Developed training materials for new staff, fostering a collaborative learning environment.
Customer Service Data Entry Clerk
Greatbatch Medical
Fort Wayne, IN
01.2012 - 07.2012
- Processed high volumes of data with accuracy and attention to detail.
- Collaborated with team members to streamline data entry workflows.
- Followed established procedures to enter and process data correctly.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
- Maintained confidentiality and security of all information, ensuring compliance with data protection regulations.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Compared transcribed data with source document to detect and correct errors.
Education
Government
Indiana Department of Local Government Finance
Indianapolis, INFoundations of Banking Diploma - Banking
University of Indianapolis
Indianapolis, INSkills
- Microsoft office
- Customer relations and communications
- Records management
- Business correspondence
- Office equipment operation
- Confidentiality and data protection
- Teamwork and collaboration
- Multitasking and time management
- Customer service
- Attention to detail
- Customer and client relations
Timeline
Audit Support Staff
Tax Management Associates
11.2012 - 06.2025
Customer Service Data Entry Clerk
Greatbatch Medical
01.2012 - 07.2012
Government
Indiana Department of Local Government Finance
Foundations of Banking Diploma - Banking
University of Indianapolis