Debra Nixon
Anderson
Summary
Dynamic professional with a strong customer service focus and proven ability to enhance operational efficiency at Taco Bell. Skilled in employee training and relationship building, I consistently resolved customer inquiries, fostering loyalty and repeat business. Adept at quality assurance, I streamlined processes to improve accuracy and reduce waste, driving overall satisfaction.
Overview
2026
2026
years of professional experience
Work History
Cashier
Bob Evans Restaurant
Anderson, IN
03.2024 - 11.2025
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and systems.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Shift Manager
McDonald's
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer balance throughout shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and systems.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Assistant Manager
Taco Bell
Wilmington, CA
03.2020 - 06.2022
- Assisted in training new staff on operational procedures and customer service standards.
- Streamlined inventory management processes to improve accuracy and reduce waste.
- Coordinated scheduling for team members to ensure optimal coverage during peak hours.
- Implemented quality control measures to maintain food safety and product consistency.
- Resolved customer inquiries and complaints efficiently, enhancing overall satisfaction levels.
- Collaborated with management on strategic plans to enhance operational efficiency and profitability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma -
Carson High
Carson, CA06-2006
Skills
- Customer service focus
- Employee training
- Relationship building
- Quality assurance
Timeline
Cashier
Bob Evans Restaurant
03.2024 - 11.2025
Assistant Manager
Taco Bell
03.2020 - 06.2022
Shift Manager
McDonald's
High School Diploma -
Carson High