Summary
Overview
Work History
Education
Skills
Timeline
Generic

Debra Schulze

Indianapolis

Summary

Detail-oriented professional with strong customer relationship management skills. Experienced in resolving complaints and tracking orders, ensuring timely service delivery.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Tuchman Cleaners
Indianapolis
06.2020 - 08.2022
  • Assisted customers with inquiries and issues regarding laundry services.
  • Processed customer transactions using point-of-sale systems efficiently.
  • Collaborated with team members to ensure timely service delivery to customers.
  • Educated customers on service options and special promotions available.
  • Resolved customer complaints by providing effective solutions promptly.
  • Developed strong customer relationships to encourage repeat business.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Gathered customer feedback through surveys and used the data to improve customer service.

Lead Cashier

Dollar General Market
Indianapolis
07.2014 - 07.2019
  • Supervised daily operations of cash registers and checkout areas.
  • Trained new cashiers on register systems and customer service protocols.
  • Managed cash handling procedures to ensure accuracy and security.
  • Assisted customers with product inquiries and returns to enhance satisfaction.
  • Monitored inventory levels and coordinated restocking activities with staff.
  • Addressed customer complaints promptly while remaining professional in challenging situations.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Organized backroom operations including receiving, storing, restocking merchandise.
  • Resolved customer complaints effectively to maintain a positive shopping experience.

Education

High School Diploma -

Franklin Central High
Indianapolis, IN
07-2007

Skills

  • Customer relationship management
  • Point-of-sale systems
  • Order tracking
  • Product knowledge
  • Complaint resolution
  • Inventory management

Timeline

Customer Service Representative

Tuchman Cleaners
06.2020 - 08.2022

Lead Cashier

Dollar General Market
07.2014 - 07.2019

High School Diploma -

Franklin Central High

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Debra Schulze