Debra Sholar
Indianapolis
Summary
Professional with strong background in customer service, adept at resolving issues and enhancing client satisfaction. Proven ability to collaborate effectively with team members to achieve goals and adapt to changing demands. Skilled in communication, problem-solving, and delivering high-quality service. Reliable and results-driven, ready to contribute to organizational success.
Overview
37
37
years of professional experience
Work History
Customer Care Associate
Allied Solutions
08.2018 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed customer feedback to inform service enhancements and drive continuous improvement initiatives.
Customer Service Representative
Xerox
01.2015 - 02.2018
- Resolved customer inquiries efficiently using CRM software, enhancing satisfaction and loyalty.
- Collaborated with team members to streamline processes, reducing response times for support tickets.
Clerk
United State Postal Service
04.1989 - 01.2014
- Processed incoming and outgoing mail efficiently, ensuring timely delivery to customers.
- Managed inventory of postal supplies, maintaining accurate stock levels for operational needs.
- Operated various postal machinery, including sorting machines and scales, to optimize workflow.
- Trained new clerks on procedures and systems, enhancing team productivity and performance.
- Oversaw daily operations within the office, ensuring compliance with postal regulations and policies.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
High School Diploma -
Thomas Carr Howe
Indianapolis, IN06-1981
Skills
- Complaint handling
- Call center experience
- Reporting and analysis
- Payment processing
- Customer education
- Customer service
- Active listening
- Decision-making
- Phone etiquette
- Upselling techniques
- Billing coordination
- Point-of-sale system
- Problem-solving
- Teamwork and collaboration
- Reliability
- Understanding customer needs
- Computer skills
- Excellent communication
- Customer service excellence
- Organizational skills
- Team collaboration
- Effective communication
- Money handling
- Teamwork skills
- Microsoft office
- Self motivation
- Analytical thinking
- Conflict resolution
- Goal setting
Section name
Wondering what you guys out of the moving into so you'll stop at taco bell. Get me an email I'm gonna taco.
Timeline
Customer Care Associate
Allied Solutions
08.2018 - Current
Customer Service Representative
Xerox
01.2015 - 02.2018
Clerk
United State Postal Service
04.1989 - 01.2014
High School Diploma -
Thomas Carr Howe