Debra Sholty
Carmel
Summary
Dynamic team leader with a proven track record at Meijer, excelling in team motivation and conflict resolution. Enhanced operational efficiency by streamlining processes and fostering collaboration. Committed to delivering exceptional customer service while maintaining high performance standards, ensuring satisfaction and loyalty. Strong problem-solving skills complemented by attention to detail.
Dynamic individual with hands-on experience in Excellent Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
41
41
years of professional experience
Work History
Team Leader
Meijer
03.2023 - 10.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Led by example through consistently maintaining excellent performance standards.
Shift Lead
Walgreens
03.2013 - 03.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Drycleaning Business Owner/Business Operations Manager
Hobson Cleaners Inc.
08.1983 - 05.2011
- Established strong customer relationships through excellent communication and attentive service.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Increased overall efficiency by automating repetitive tasks and optimizing workflow.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Education
Bradford High School
Kenosha, WI1971
Professional Development in Store Management
Leap Program For Management
Walgreens08.2018
Pharmacy Technician License
IndianaSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Additional Information
I am seeking a part time position (24 to 32) hours weekly, where I can utilize the skills and experiences I have accumulated during my working career.
Timeline
Team Leader
Meijer
03.2023 - 10.2024
Shift Lead
Walgreens
03.2013 - 03.2023
Drycleaning Business Owner/Business Operations Manager
Hobson Cleaners Inc.
08.1983 - 05.2011
Bradford High School
Professional Development in Store Management
Leap Program For Management
Pharmacy Technician License
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