Debra Spear
Kokomo
Summary
I excel in customer service and satisfaction. Adept at managing transactions and resolving issues, I enhance team efficiency and customer loyalty. My reliability and composure under pressure, combined with strong communication skills, drive positive outcomes and foster lasting relationships.
Overview
13
13
years of professional experience
Work History
Customer Service Cashier
Gabes Department Store
09.2022 - 02.2025
- Processed customer transactions efficiently using POS systems.
- Assisted customers with product inquiries and returns, enhancing overall satisfaction.
- Maintained accurate cash drawer balances throughout shifts to ensure financial integrity.
- Trained new team members on store policies and checkout procedures for consistency.
- Resolved customer complaints promptly, fostering positive shopping experiences.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Trained new cashiers, enhancing team efficiency and accuracy in transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Offered additional services such as loyalty programs or special promotions to enhance customer engagement.
Customer Service Representative
Target Store
10.2016 - 03.2019
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Property Manager
Kokomo Regency MHP
01.2012 - 05.2016
- Managed tenant relations to ensure high satisfaction and retention rates.
- Oversaw property maintenance operations, coordinating timely repairs and preventive measures.
- Implemented budget strategies, optimizing operational costs while maintaining service quality.
- Developed and maintained accurate financial reports for property performance analysis.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Education
Bachelor of Science - Psychology
Indiana University, Kokomo
Kokomo, INSkills
- Client support
- Customer service excellence
- Reliability and punctuality
- Calm under pressure
- Analytical and empathetic
- Open-minded
- Flexible
- Old-fashioned work ethic
Timeline
Customer Service Cashier
Gabes Department Store
09.2022 - 02.2025
Customer Service Representative
Target Store
10.2016 - 03.2019
Property Manager
Kokomo Regency MHP
01.2012 - 05.2016
Bachelor of Science - Psychology
Indiana University, Kokomo