Debraj Parida
Bhubaneswar
Summary
Dynamic Customer Service Representative with Concentrix, adept at leveraging GDS software for seamless travel bookings and enhancing customer satisfaction. Proven problem solver with effective communication skills, consistently managing accounts to ensure accuracy and timeliness. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
3
3
Languages
3
3
years of post-secondary education
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix
Bhubaneswar
2025.09 - Current
- Assisted customers with inquiries and resolved issues, utilizing GDS software for efficient travel bookings..
- Managed customer accounts through CRM software, ensuring accurate and timely updates.
- Supported customers with product information and service guidance to enhance their experience.
Education
Bachelor of Commerce - Accounting And Finance
Utkal University
Bhubaneswar , India 2022.05 - 2025.06
Skills
- Travel booking
- Global distribution systems
- CRM management
- Problem solving
- Time management
- Effective communication
Languages
Odia
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Timeline
Customer Service Representative
Concentrix
2025.09 - Current
Bachelor of Commerce - Accounting And Finance
Utkal University
2022.05 - 2025.06