Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DeBrisha Herring

Indianapolis

Summary

Dynamic professional with a proven track record at Blue Cross Blue Shield of Illinois, excelling in customer service and conflict resolution. Adept at problem-solving and data entry, I consistently enhanced customer satisfaction ratings through effective communication and timely issue resolution, ensuring a seamless experience for clients.

Overview

6
6
years of professional experience

Work History

Delivery Driver

Happy Frog Delivery LLC
Champaign
03.2024 - 08.2025
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Received daily delivery instructions and route assignments from dispatch.

Receptionist

New Directions Treatment Center
Danville
09.2024 - 05.2025
  • Updated daily log book with information about visitors entering the premises.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to various departments, assisting with document preparation and data entry.

Direct Support Professional Caregiver

ResCare
Danville
11.2022 - 01.2024
  • Encouraged residents to participate in activities of daily living to enhance personal dignity.
  • Provided personal care and hygiene assistance to clients, including bathing, dressing, grooming and toileting.
  • Ensured safety of all individuals in the facility at all times.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Built strong and trusting rapport with clients and loved ones.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.

Quality Inspector

Thyssenkrupp Presta
Danville
05.2022 - 09.2022
  • Wrote detailed reports outlining performance, quality and defect rates.
  • Conducted material inspections of incoming vehicles.
  • Assessed materials, parts and products for conformance with quality control requirements and production specifications.
  • Recommended improvement measures to production process to meet quality control standards.

Customer Advocate

Blue Cross Blue Shield of Illinois
Danville
08.2021 - 05.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Responded to many daily requests for information.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Operations Agent

Parcelshield
Danville
11.2019 - 12.2021
  • Maintained accurate records of all customer interactions within the operations database.
  • Resolved conflicts between customers and operations staff in a timely manner.
  • Logged, tracked and traced shipments across airport and partner locations.
  • Responded promptly to customer inquiries via phone, email or chat platforms.
  • Identified needs of customers promptly and efficiently.

Fraud Specialist

Insight Global
Danville
11.2020 - 07.2021
  • Sought out witnesses to obtain information about identifiable violations of local, state or federal statutes.
  • Tracked chargeback activity to identify best practices for determining fraud.
  • Reviewed and verified customer documentation to prevent identity theft and account takeover attempts.
  • Utilized statistical analysis to identify fraud risk factors and recommend preventive measures.
  • Prepared detailed reports on investigations into suspected fraudulent activities.

Education

Some College (No Degree) - Undergraduate

Danville Area Community College
Danville, IL

Skills

  • Customer service
  • Data entry
  • Document preparation
  • Problem solving
  • Time management
  • Conflict resolution
  • Heavy lifting
  • Record keeping
  • Clear communication
  • Documentation and reporting

References

References available upon request.

Timeline

Receptionist

New Directions Treatment Center
09.2024 - 05.2025

Delivery Driver

Happy Frog Delivery LLC
03.2024 - 08.2025

Direct Support Professional Caregiver

ResCare
11.2022 - 01.2024

Quality Inspector

Thyssenkrupp Presta
05.2022 - 09.2022

Customer Advocate

Blue Cross Blue Shield of Illinois
08.2021 - 05.2022

Fraud Specialist

Insight Global
11.2020 - 07.2021

Operations Agent

Parcelshield
11.2019 - 12.2021

Some College (No Degree) - Undergraduate

Danville Area Community College

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DeBrisha Herring