Debrupa Mondal
Howrah
Summary
Dynamic professional with 5 years of experience and has proven success at Salesforce in client relationship management and operational efficiency. Strong analytical skills and Salesforce administration expertise have led to enhanced customer satisfaction and increased product adoption. Focused on delivering impactful solutions that align with business objectives. Committed to fostering collaboration and achieving measurable results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Success Guide
Salesforce
04.2023 - Current
- Educated customers by delivering product knowledge and core Salesforce values, resulting in increased customer satisfaction and product adoption.
- Built strong client relationships by successfully managing and enhancing the experiences of Signature and Premier clients which contributed to increased client retention and satisfaction.
- Engaged proactively with customers to monitor daily progress and educate them on engagement scores, addressing concerns and providing migration support.
- Played a key role as a success guide by helping customers start with the platform, setting up accounts, and understanding their business needs, which facilitated smoother transitions and improved user experience.
- Planned and executed tasks efficiently, collaborating effectively in team environments to drive project improvements and achieve goals.
- Dedicated to helping clients build effective workflows using AI to enhance efficiency.
- Assisted customers to streamline processes and enhance operational efficiency, while ensuring alignment with their business objectives and fostering strong customer relationships.
PSA (Professional Services Automation)
Hexaware Technologies
12.2019 - 04.2023
- Managed and solved Salesforce application issues related to user profiles, data security, and management, improving process automation and enhancing report and dashboard accuracy.
- Resolved issues for approximately 50,000 clients worldwide by utilizing Salesforce tools like Data Loader and Workbench, enhancing client satisfaction and system efficiency.
- Led the Pricing Assistant team, streamlining processes to enhance accuracy and speed in quote generation, and improve alignment with pricing strategies and customer requirements.
- Managed customer budgets and projects, ensuring timely delivery and alignment with business goals, while also creating tailored solutions to meet specific customer needs and enhance overall satisfaction.
- Highly collaborative and supportive team player, known for patience and a commitment to fostering a positive, productive work environment.
- Gained hands-on experience in Administration setup, Salesforce Inspector, Workbench, and Data Loader, contributing to improved data management and system functionality.
- Designing and building customized dashboards and reports for customers, while also creating and managing user profiles to ensure optimal system access and functionality.
- Created roles, profiles, page layouts, workflow alerts, email services, approval workflows, reports, validation rules, and dashboards, enhancing user experience and operational efficiency.
Education
Bachelor's - Computer Science Engineering
Guru Nanak Institute Of Technology
01.2020
XII - Science
Agrasain Balika Siksha Sadan
01.2016
X - Science
Agrasain Balika Siksha Sadan
01.2014
Skills
- Excellent communication skills
- Good analytical and problem solving skills
- Reports and Dashboards
- Salesforce administration
- Data management & Integration
- Customer onboarding
- Workflow optimization
- Project management
- Customer engagement
- Client relationship management
- Dashboard creation
- Problem solving
- User Management
- Website creation- HTML,CSS
- Website creation- SQL Queries
Certification
- Salesforce Administrator
- Certified Service Cloud
- Salesforce AI Specialist
- Salesforce AI Associate
- Salesforce Business Analyst
- Salesforce Associate
Awards
- Awarded for consistently exceeding project delivery targets and maintaining high customer satisfaction levels.
- Honored for successfully integrating AI-driven tools and bots to enhance business operations for clients.
- Awarded for consistently delivering exceptional support to both Signature and Premier customers, improving overall customer satisfaction scores.
- Acknowledged for delivering customized Salesforce solutions that directly contributed to significant improvements in customer business operations.
Languages
English
First Language
Bengali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Success Guide
Salesforce
04.2023 - Current
PSA (Professional Services Automation)
Hexaware Technologies
12.2019 - 04.2023
Bachelor's - Computer Science Engineering
Guru Nanak Institute Of Technology
XII - Science
Agrasain Balika Siksha Sadan
X - Science
Agrasain Balika Siksha Sadan
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