Debtanu Roy
Kolkata
Summary
Innovative, task-driven professional with over 10+ years of experience in operations, customer management, ERP software, payment gateway integration, and production planning. Highly skilled in customer service, cross-functional collaboration, and operational excellence, with a proven track record of delivering exceptional customer experiences and driving business growth. Also, I have previous experience in managing logistics and purchasing raw materials across diverse industries.
Overview
11
11
years of professional experience
Work History
SENIOR OPERATIONS EXECUTIVE
Indiaideas.com Limited (BillDesk)
09.2019 - Current
- Responsible for integrating payment gateways for new merchants (Product: PG / PG to BMS and BD Collect). Areas covered during integrations include KYC, Technical aspects, Account mapping, Rate type creation, Code procurement, and Invoicing, etc.
- Maintain and manage business relationship and serve as the primary point of contact for clients on-boarding.
- Increased customer satisfaction and retention through effective resolution of customer escalations.
- Understanding exact requirement of client, plan accordingly and ensure proper delivery within the given timeline.
- Single point of contact for client enquiries, escalation and complaint.
- Developed and maintained multiple MIS on a daily basis, conducted data analysis, and created presentations for relevant stakeholders.
- Enhanced communication between departments by establishing regular cross-functional meetings and collaboration initiatives.
- Leveraged technology solutions to improve operational efficiency, streamline workflows, and enhance decision-making capabilities.
- Established strong relationships with key stakeholders, ensuring long-term partnerships and mutually beneficial collaborations.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
OPERATIONS EXECUTIVE
SAI Industries Pvt. Ltd. (Fogla Corp)
05.2013 - 08.2019
- Co-ordinate with the top-level management to prepare a strategy formulation for growth and development of client / base
- Assist in developing long term plans to achieve the set production goals and objectives
- Responsible for managing the company's operations in terms of commercials and various expenses and budget
- Managing day-to-day operations in co-ordination with departments like production, logistics, finance etc
- Identification a solving of issues that may hamper business, production or delivery of services, and create solutions to address those problems
- Supervision of managers and operational staff members
- Preparing various marketing collaterals like packaging stereo, presentations and coordinate with vendors to achieve timelines
- Managing day-to-day communication with buyers, understanding their needs and assist in customizing the product accordingly.
Education
MBA (Marketing) -
Sikkim Manipal University
05.2015
Bachelor of Arts (B.A.) -
Durgapur Government College (Burdwan University)
06.2010
Higher Secondary (W.B.B.H.S .C) -
Ramkrishna Pally Vivekananda Vidyapith
04.2007
Secondary Education (W.B.B.S.E) -
Ramkrishna Pally Vivekananda Vidyapith
03.2005
Skills
- Proficient in MS Office, including MS Outlook and Outlook Web Access
- ERP Software
- Skilled in utilizing Windows-based environments for multitasking and data analysis
- Operational Excellence
- Problem Solving
- Data Analysis
- Cross-functional Team Coordination
- Production
Projects
- Clients Meet in Sudan and Ethiopia Business Negotiator (June 2015) : Meet clients based in Sudan and Ethiopia to negotiate business deal for industrial packaging.
- Myanmar International Plastic Rubber, Packaging, Printing Foodtech Industrial Fair Fair Participants (August 2015) : Participate in Myanmar International Plastic Rubber, Packaging, Printing Foodtech Industrial Fair held in Yangon Myanmar to meet various client and to expand business in that country.
- Clients Meet in Algeria Business Negotiator (October 2015) : Meet clients based in various city of Algeria to increase business volume for industrial packaging.
Languages
English
Hindi
Bengali
Sports awards and recognition
- Handball Tournament (02-20-2010) : Member of Champion Team winning the Inter-Collegiate Handball Tournament 2010.
- Cricket Championship (01-31-2007) : Member of Champion Team winning the Durgapur Sub-Divisional Sports Association Cricket (1st Division) league.
- Swimming Competition (03-10-1999) : Participated in the Swimming Competition of Youth Festival ’99 organized by Rotaract Club of Burdwan.
Hobbies and Interests
Travelling, Photography, Sports, Music, Playing Cricket, Watching Movies, Web-Series, Documentaries.
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for correctness of the above-mentioned particulars.
Timeline
SENIOR OPERATIONS EXECUTIVE
Indiaideas.com Limited (BillDesk)
09.2019 - Current
OPERATIONS EXECUTIVE
SAI Industries Pvt. Ltd. (Fogla Corp)
05.2013 - 08.2019
MBA (Marketing) -
Sikkim Manipal University
Bachelor of Arts (B.A.) -
Durgapur Government College (Burdwan University)
Higher Secondary (W.B.B.H.S .C) -
Ramkrishna Pally Vivekananda Vidyapith
Secondary Education (W.B.B.S.E) -
Ramkrishna Pally Vivekananda Vidyapith
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