Debtanu Roy
Kolkata
Summary
Innovative, task-driven professional with over 10+ years of experience in operations, customer management, ERP software, payment gateway integration, and production planning. Highly skilled in customer service, cross-functional collaboration, and operational excellence, with a proven track record of delivering exceptional customer experiences and driving business growth. Also, I have previous experience in managing logistics and purchasing raw materials across diverse industries.
Overview
11
11
years of professional experience
Work History
SENIOR OPERATIONS EXECUTIVE
Indiaideas.com Limited (BillDesk)
Kolkata, India
09.2019 - Current
- Responsible for integrating payment gateways for new merchants (Product: PG / PG to BMS and BD Collect). Areas covered during integrations include KYC, Technical aspects, Account mapping, Rate type creation, Code procurement, and Invoicing, etc.
- Maintain and manage business relationship and serve as the primary point of contact for clients on-boarding.
- Increased customer satisfaction and retention through effective resolution of customer escalations.
- Understanding exact requirement of client, plan accordingly and ensure proper delivery within the given timeline.
- Single point of contact for client enquiries, escalation and complaint.
- Developed and maintained multiple MIS on a daily basis, conducted data analysis, and created presentations for relevant stakeholders.
- Enhanced communication between departments by establishing regular cross-functional meetings and collaboration initiatives.
- Leveraged technology solutions to improve operational efficiency, streamline workflows, and enhance decision-making capabilities.
- Established strong relationships with key stakeholders, ensuring long-term partnerships and mutually beneficial collaborations.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
OPERATIONS EXECUTIVE
SAI Industries Pvt. Ltd. (Fogla Corp)
Kolkata, India
05.2013 - 08.2019
- Co-ordinate with the top-level management to prepare a strategy formulation for growth and development of client / base
- Assist in developing long term plans to achieve the set production goals and objectives
- Responsible for managing the company's operations in terms of commercials and various expenses and budget
- Managing day-to-day operations in co-ordination with departments like production, logistics, finance etc
- Identification a solving of issues that may hamper business, production or delivery of services, and create solutions to address those problems
- Supervision of managers and operational staff members
- Preparing various marketing collaterals like packaging stereo, presentations and coordinate with vendors to achieve timelines
- Managing day-to-day communication with buyers, understanding their needs and assist in customizing the product accordingly.
Education
MBA (Marketing) -
Sikkim Manipal University
05.2015
Bachelor of Arts (B.A.) -
Durgapur Government College (Burdwan University)
06.2010
Higher Secondary (W.B.B.H.S .C) -
Ramkrishna Pally Vivekananda Vidyapith
04.2007
Secondary Education (W.B.B.S.E) -
Ramkrishna Pally Vivekananda Vidyapith
03.2005
Skills
- Proficient in MS Office, including MS Outlook and Outlook Web Access
- ERP Software
- Skilled in utilizing Windows-based environments for multitasking and data analysis
- Operational Excellence
- Problem Solving
- Data Analysis
- Cross-functional Team Coordination
- Production
Projects
- Clients Meet in Sudan and Ethiopia Business Negotiator (June 2015) : Meet clients based in Sudan and Ethiopia to negotiate business deal for industrial packaging.
- Myanmar International Plastic Rubber, Packaging, Printing Foodtech Industrial Fair Fair Participants (August 2015) : Participate in Myanmar International Plastic Rubber, Packaging, Printing Foodtech Industrial Fair held in Yangon Myanmar to meet various client and to expand business in that country.
- Clients Meet in Algeria Business Negotiator (October 2015) : Meet clients based in various city of Algeria to increase business volume for industrial packaging.
Languages
English
Hindi
Bengali
Sports awards and recognition
- Handball Tournament (02-20-2010) : Member of Champion Team winning the Inter-Collegiate Handball Tournament 2010.
- Cricket Championship (01-31-2007) : Member of Champion Team winning the Durgapur Sub-Divisional Sports Association Cricket (1st Division) league.
- Swimming Competition (03-10-1999) : Participated in the Swimming Competition of Youth Festival ’99 organized by Rotaract Club of Burdwan.
Hobbies and Interests
Travelling, Photography, Sports, Music, Playing Cricket, Watching Movies, Web-Series, Documentaries.
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for correctness of the above-mentioned particulars.
Timeline
SENIOR OPERATIONS EXECUTIVE
Indiaideas.com Limited (BillDesk)
09.2019 - Current
OPERATIONS EXECUTIVE
SAI Industries Pvt. Ltd. (Fogla Corp)
05.2013 - 08.2019
MBA (Marketing) -
Sikkim Manipal University
Bachelor of Arts (B.A.) -
Durgapur Government College (Burdwan University)
Higher Secondary (W.B.B.H.S .C) -
Ramkrishna Pally Vivekananda Vidyapith
Secondary Education (W.B.B.S.E) -
Ramkrishna Pally Vivekananda Vidyapith