Dedan V
Bangalore
Summary
Orchestrated crime prevention strategies for FinTech, SAAS, and Technology sectors for over 7 years, minimised financial fraud instances by 45% and implemented cybersecurity measures that reduced data breaches by 30%. Seasoned Regulatory Compliance Specialist with deep knowledge of regulatory compliance in various industries. Strong background in implementing, maintaining, and improving compliance programs while ensuring alignment with corporate objectives. Skilled in risk management, policy development, and team leadership. Notable success in meeting regulatory requirements and contributing to positive organizational change.
Overview
8
8
years of professional experience
Work History
Senior Regulatory Compliance Specialist
Amazon
Bangalore
05.2024 - Current
- Played a key role in designing and implementing compliance policies to ensure alignment with regional and international standards. Focused on safeguarding content quality, intellectual property rights, and platform integrity for both Amazon Prime and MGM Studios.
- Developed and deployed a new verification methodology to identify and mitigate anti-national comments and inappropriate images, enhancing content safety and platform credibility.
- Streamlined operational workflows, reducing the turnaround time for processing titles by 30%, resulting in faster content availability for viewers and improved platform performance.
- Designed and implemented a one-click dashboard to provide real-time visibility into title status, improving operational transparency and enabling quick decision-making for day-to-day title management.
- Created a robust verification strategy in QA to detect even minor errors that could lead to public backlash. This approach reduced errors by over 17%, ensuring higher content accuracy and viewer satisfaction.
- Transformed QA processes by increasing audit coverage from 20% to 100% for Amazon Prime and MGM Studios titles. This comprehensive auditing ensured exceptional content quality and compliance with platform standards.
ABUSE ANALYST TRUST AND SAFETY
LinkedIn
Bengaluru
01.2022 - 11.2023
- Engineered a comprehensive approach to overseeing LinkedIn Jobs Abuse team's operations, leading to a 15% boost in daily performance metrics and surpassing stakeholder expectations with precision and strategic acumen
- Implemented a cross-functional project tackling issues in Jobs, Payments, and Ads abuse; collaborated with Microsoft and LinkedIn to combat Payments abuse, achieving a 30% decrease in fraudulent activities
- Orchestrated stakeholder engagement with 10+ cross-functional teams, including Legal, Policy, and AI, to ensure alignment and collaboration on high-impact projects, resulting in a 20% increase in project completion efficiency
- Managed a 36-member team, implementing AI-driven staffing strategies, conducting robust training sessions, evaluating cutting-edge tools, constructing AI classifiers, and exploring advanced analytics platforms to achieve operational excellence and drive business growth
- Resolved executive escalations by developing region-specific strategies that aligned with local regulations and business objectives; led to a 25% improvement in customer satisfaction and retention rates
- Optimized investigation patterns and established diverse support channels, resulting in a 40% reduction in customer query resolution time
- Conducted a Time and Motion study with 65 individuals, informing AHT strategies and improving operational efficiency
- Orchestrated 45+ projects, from creating cheat sheets for new reviewers to implementing strategies and new tools for investigation, propelling quality ratings from 85-91% to 97-99%
- Developed and maintained a series of proprietary AI classifiers that improved fraud detection accuracy by 50%, leading to a 30% decrease in member impact and enhancing overall user experience
SELLER FRAUD ASSOCIATE
PayPal
Bengaluru
06.2021 - 12.2021
- Orchestrated a comprehensive audit of seller accounts, aligning operations with company policy and industry regulations; Refined processes resulting in a 20% reduction in fraudulent merchant accounts
- Enhanced real-time fraud prevention through in-house tool enhancements and integration of third-party software; decreased fraudulent transactions by 35% and improved user trust and satisfaction
- Initiated an innovative KYC training initiative incorporating AI-powered fraud detection tools, resulting in a 25% reduction in false positives and improving compliance accuracy for a global banking organisation
TRUST AND SAFETY ASSOCIATE
LinkedIn
Bengaluru
12.2019 - 06.2021
- Directed the enforcement of company guidelines across all member projects, guaranteeing consistency and compliance with organisational policies; enhanced project outcomes and quality assurance, resulting in a 50% reduction in errors
- Championed a balanced contract environment for job seekers and employers; facilitated conflict resolution strategies that resulted in a 20% decrease in disputes and a 10% increase in positive outcomes
- Revamped the adoption of in-house tools, Oracle OSC, and diverse investigative mediums, facilitating a comprehensive background investigation process; achieved a 35% reduction in vetting errors and a 20% increase in detection of fraudulent activities
SENIOR REPRESENTATIVE
DELL TECHNOLOGIES
Bengaluru
10.2016 - 06.2018
- Initiated daily fraud trend analysis, unveiling patterns that drove a substantial 25% decrease in fraudulent activities; managed cases directly and executed prevention strategies, resulting in monthly savings of $50k for stakeholders
- Collaborated with Amex, Visa, and PayPal to implement automated fraud detection system, reducing financial losses by $2.5M annually and setting a new industry standard for Global KYC compliance
- Orchestrated efficient case assignment process, Minimised SLA adherence by 25% through real-time monitoring of case inflow and team workload, ensuring prompt resolution for high-priority cases
Education
MBA -
CMR CBS
Bengaluru01.2019
BBM -
CMR, IMS
Bengaluru01.2016
Skills
- Risk Management
- SQL
- Fraud Investigation
- Fraud Prevention
- Compliance
- Risk Mitigation
- KYC
- Abuse Prevention
Timeline
Senior Regulatory Compliance Specialist
Amazon
05.2024 - Current
ABUSE ANALYST TRUST AND SAFETY
LinkedIn
01.2022 - 11.2023
SELLER FRAUD ASSOCIATE
PayPal
06.2021 - 12.2021
TRUST AND SAFETY ASSOCIATE
LinkedIn
12.2019 - 06.2021
SENIOR REPRESENTATIVE
DELL TECHNOLOGIES
10.2016 - 06.2018
MBA -
CMR CBS
BBM -
CMR, IMS
Similar Profiles
Jessica MaciasJessica Macias
Area Manager at AmazonArea Manager at Amazon
Deepak P LDeepak P L
Quality Assurance Compliance Specialist at AmazonQuality Assurance Compliance Specialist at Amazon
Kymarha DorsainvilKymarha Dorsainvil
Warehouse Worker at AmazonWarehouse Worker at Amazon
Abdulhalim LarryAbdulhalim Larry
Delivery Driver at AmazonDelivery Driver at Amazon
Muskan JainMuskan Jain
Associate – Bid Management at Subex Ltd.Associate – Bid Management at Subex Ltd.