Deeam Green Medhi
Guwahati
Summary
Seasoned hospitality and healthcare professional, experienced in fast-paced environments and adaptable to last-minute changes. Expertly handle complaints, inquiries and service questions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Office/Patient Health Navigator
B.Booroah cancer institute( Tata Memorial hospital)
07.2021 - Current
- Assisted patients in navigating the healthcare system, including scheduling appointments, providing referrals, and resolving insurance issues.
- Provided emotional support to patients and families during difficult times by listening compassionately and offering guidance.
- Coordinated with multidisciplinary team members such as physicians, nurses, social workers, dietitians, and others to ensure optimal care was provided.
Customer Service Associate
IGT Solutions Pvt. Ltd.
09.2020 - 07.2021
- Delivered basic technical support for clients across a diverse portfolio of company products, ensuring prompt issue resolution and customer satisfaction
- Evaluated customer information to identify root causes of issues and formulate effective solutions, resulting in a 20% increase in first-call issue resolution rate
- Managed customer complaints effectively, demonstrating adept problem-solving skills and ensuring swift resolution of issues.
Front Office Reservation Officer
The Grand New Delhi
11.2019 - 09.2020
- Assisted customers with amending, booking, or canceling reservations, ensuring a seamless and efficient process
- Resolved booking issues and managed complaint handling, maintaining a high level of customer satisfaction
- Proactively upsold additional services and special packages, contributing to a 15% increase in overall sales revenue.
Education
MBA - Human Resources Management
IGNOU
12-2024
BHM - Hotel Management -
IIMT UNIVERSITY
MEERUT09-2020
Skills
- Customer Service Management
- Guest Relations
- Problem-solving abilities
- Supervision and leadership
- Conflict Resolution
- Multitasking and Adaptability
Certification
- Patient Navigation course by Patient Navigator Training Collaborative.
- Communicating with confidence
- Workshops on Tourism & Hospitality
Accomplishments
- Article published in a prestigious science in magazine: "Patient Navigation - An emerging need in cancer care".
- Recognized for active voluntary blood donation efforts.
- Achieved nearly 100K content views on Quora for contributions on hospitality and tourism.
Timeline
Front Office/Patient Health Navigator
B.Booroah cancer institute( Tata Memorial hospital)
07.2021 - Current
Customer Service Associate
IGT Solutions Pvt. Ltd.
09.2020 - 07.2021
Front Office Reservation Officer
The Grand New Delhi
11.2019 - 09.2020
MBA - Human Resources Management
IGNOU
BHM - Hotel Management -
IIMT UNIVERSITY
- Patient Navigation course by Patient Navigator Training Collaborative.
- Communicating with confidence
- Workshops on Tourism & Hospitality
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