Deebak Thnagraj

• Oversaw entire product deployments from vision and creation to rollout and delivery.
• Owned and prioritized product backlog.
• Managed implementation of new features by outlining plans and specifications such as how, where and when each component would work.
• Collaborated with development team on various product services and tasks.
• Brainstormed with peers and other members of design team to determine enhancements and product features.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Contacted proper stakeholders to share changes to project scope and timelines.
• Managed multiple projects effectively in demanding environment with tight deadlines.

• Having 2 years of experience in “Payments Compliance” and Working on “ISO 20022”
• Process Migration : Visited Paris in the year of 2019 to learn and migrated Compliance support operations (Phase 1) which was successfully transitioned.
• It was a seamless migration widely appreciated by client
  Motivated and trained employees to maximize team productivity.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Oversaw problem resolution to address barriers to operational efficiency.
• Recruited and trained 13 new employees in 2021.
• Conducted root cause analysis in deficient areas to identify and resolve issues.
• Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
• Performed quality control and monitored production efforts.
  Expertise in handling swift payments.
• Self-motivated, customer-focused, and having an excellent ability to work well with and develop teams

• Supported Level 2 compliance and their activities. Getting details from the counterpart, managing the accounting, and releasing or returning the payment based on SG compliance policy.
• Expertise in handling Swift payment types.
• Knowledge about SWIFT, ISO 20022.
• Learned and created VBA macro and developed lot of Controls to the process, which resulted in time reduction and getting the work done on time before exceeding the SLA.

• Having 2.8 years of experience in “Cash Operations”
• Job nature:
• Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff
• Efficient in handling Swift payments.
• Proficient in dealing High value inquiries/Mid-Cancellation, Mid-Amendment of Payments for the Financial Institutions and Corporate Clients of The Bank of New York Mellon
• Escalations E-Mail box (Generic mailbox) this will be the first level of escalation for the CSO and RM.
• Validating the transactions to fund the accounts as per client's instructions through SWIFT messages.

• Having 4.1 years of experience in “Global Cash Operations”
• Job nature:
• Team of 4, handling client escalations and value date adjustment over client account
• This team acts as a 3rd level escalation where any query raised to this team has to be addressed and cleared in 4 Hours and helps client to rectify their debit interest charges for their account due to late receipt of credit
• Expertise in handling Value date change/Interest related inquiries and Use of funds requests for Customers, Banks, and Financial Institutions
• Resolving various queries on Funds transfers like Unable to Apply, Beneficiary claiming non receipt of funds, Cancellation of payments, Return of funds, Amendment of Instructions and Value date inquiries
• Proficient in dealing swift payments.
• Worked on clearing systems SEPA, TARGET2.

GPA: 65

GPA 79.5

GPA: 79.5