DEEBANRAJ RAMASAMY
L2 IT Support
Chennai,TN
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
6
6
years of professional experience
Work History
IT Support Engineer
Fuji Electric India Private Limited
08.2021 - Current
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Documented support interactions for future reference.
- Supported company growth through strategic planning of IT infrastructure expansions aligned with organizational objectives.
- Monitored system performance to identify potential issues.
- Used ticketing systems to manage and process support actions and requests.
- Enhanced network security with regular vulnerability assessments and prompt patch installations.
- Configured hardware, devices, and software to set up work stations for employees.
- Generated reports to track performance and analyze trends.
- Installed and configured operating systems and applications.
Desktop Support Engineer
The Gem Export Incorporation
05.2019 - 08.2021
- Fulfilled the responsibilities of 1st-line technical support
- Created fully-qualified 2-level support department from scratch
- Diagnosed and repaired hardware components, such as motherboards and hard drives
- Performed regular system updates and upgrades to ensure security and compatibility with new applications
- Installed and configured hardware and software on desktops
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with the IT team on network infrastructure improvements, resulting in reduced service interruptions.
Desktop Support Engineer
Lashtech Computer Service
02.2018 - 05.2019
- Worked outside office hours to support clients, which increased retention rates by 20%
- Improved customer support efficiency 12% by streamlining team support activities and standardizing responses to common questions and problems
- Provided support for well over 200 staff members
- Fulfilled the responsibilities of 1st-line technical support
- Resolved basic desktop support requests for 150 students and staff in timely and effective manner
Education
B.Tech - Information Technology
05.2017
12th -
03.2013
10th -
03.2011
Skills
- Multitasking
- IT Compliance
- Hardware and Software Configuration
- Network Troubleshooting
- Problem-solving abilities
- Ticket support system management
- Network configuration
- Application Support
- Tracking and Documentation
- Adaptability and Flexibility
- MS Office
- SAP Procurement
Languages
English
Tamil
ACHIEVEMENT
- Google Sheet auto-mailing
Database tracking helps management auto-email daily billing value to identify key clients and boost revenue every year.
- Clearance scrap
Within six months, I manually eliminated scrap material valued at around 10 lakhs and decreased its SAP value to about 40 lakhs
Timeline
IT Support Engineer - Fuji Electric India Private Limited
08.2021 - Current
Desktop Support Engineer - The Gem Export Incorporation
05.2019 - 08.2021
Desktop Support Engineer - Lashtech Computer Service
02.2018 - 05.2019
Muthayammal Engineering College - B.Tech, Information Technology
Little Angels Higher Secondary School - 12th,
Little Angels Matriculation And Higher Secondary School - 10th,
Similar Profiles
Koppu Leela SaiKoppu Leela Sai
Engineer - Projects at Fuji Electric India Private LimitedEngineer - Projects at Fuji Electric India Private Limited
Dan Josh JayakumarDan Josh Jayakumar
Intern at Fuji Electric IndiaIntern at Fuji Electric India
Deva DaminetiDeva Damineti
Mail Operater at Foxlink Electric India Private LimitedMail Operater at Foxlink Electric India Private Limited