Deeksha Adiwal

As a Configuration Specialist, I was responsible for:

• Managing the configuration settings of the Qapter Claims application, which helps with processing vehicle insurance claims.
• Handling tasks in Jira and creating pull requests using Bitbucket.
• Making configuration adjustments utilizing a range of languages such, as XML, XSLT, JSON and JavaScript.

As a Website Support Engineer for the automobile industry, my responsibilities included:

• Assisting dealerships and OEMs with website-related issues, such as updating content,
  managing inventory and feeds, creating web pages, updating 3rd party scripts, and providing
  Wordpress access.
• Training new joiners in the process and providing support for any doubts they may have.
• Serving as a scrum master for the team, ensuring effective collaboration and adherence to Agile
  principles.
• Taking on additional responsibilities for OEM and Compliance Queues, ensuring compliance
  with regulations and standards.
• Auditing websites for High Risk Customers, identifying potential risks and implementing
  necessary measures.
• Being part of the TaskForce team that handles critical issues related to inventory and at-risk
  customers.
• Developed and implemented user-friendly websites and dashboards using JavaScript, HTML,
  and CSS. Collaborated with a team to create highly maintainable code and integrate new
  functionalities.
• Developed web applications using HTML, CSS, and JavaScript. Collaborated in the creation of a
  web application framework, ensuring adherence to industry standards and accessibility
  requirements.
• Utilized XML, XSLT, and SOAP to transform and manipulate data within web applications.
  Implemented data integration and ensured compatibility with SOAP-based APIs.

As a Service Desk Analyst for NAB, I fulfilled the following responsibilities:

• Served as the initial point of contact for bankers, addressing their issues and queries.
• Resolved a wide range of problems related to computer applications, banking applications,
  active directory, network connectivity, RDP, printers, and other banking devices.
• Assisted users with profile and access-related issues, ensuring they had the necessary
  permissions and privileges.
• Effectively communicated with users, ensuring that information and updates were conveyed
  through the appropriate channels.

• Proficient in a semi-technical role, with a focus on product licensing and customer support.
• Demonstrated expertise as a Product Licensing Agent, facilitating smooth licensing processes for clients.
• Proactively addressed and resolved VMware profile and account-related challenges, ensuring exceptional customer satisfaction.