Deeksha Badrachal
Visakhapatnam
Summary
Energetically driving customer satisfaction at Amazon, I leveraged my expertise in Salesforce and exceptional team collaboration to elevate service standards. Specializing in customer relationship management, I consistently ensured swift, informed resolutions, enhancing client relations and support efficiency.
Overview
1
1
year of professional experience
Work History
Customer Support Specialist
Amazon
Visakhapatnam
08.2024 - 02.2025
- As a customer support executive, I have gained valuable experience in delivering exceptional service and support to customers. My key responsibilities included responding to inquiries via email, and chat, ensuring timely and accurate resolutions to customer issues. I developed a strong understanding of the company’s products and services, which enabled me to provide informed assistance and guidance to clients.
Education
BCA - Computer Applications
Samata Degree College
Visakhapatnam05-2024
12th - Maths,Physics And Chemistry
Sri Chaitanya Junior College
Visakhapatnam05-2021
10th -
Alwardas Public School
Visakhapatnam05-2019
Skills
- Customer service excellence
- Service ticket management
- Salesforce
- Appointment scheduling
- Customer relationship management (CRM)
- Team collaboration
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Kannada
Advanced (C1)
C1
Timeline
Customer Support Specialist
Amazon
08.2024 - 02.2025
BCA - Computer Applications
Samata Degree College
12th - Maths,Physics And Chemistry
Sri Chaitanya Junior College
10th -
Alwardas Public School
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