Summary
Overview
Work History
Education
Skills
Additional Information
Personality Attributes
Timeline
Generic
Deeksha Dandona

Deeksha Dandona

Goa

Summary

Dynamic hospitality professional with extensive experience at IHCL, excelling in customer service and leadership. Proven track record in enhancing guest experiences and implementing process improvements. Skilled in multitasking and adaptable to fast-paced environments, consistently resolving concerns to maintain high satisfaction levels. Committed to driving team performance and delivering exceptional service.

Overview

7
7
years of professional experience

Work History

Assistant Front Office Manager

IHCL – Taj Exotica Resort & Spa
Goa
10.2023 - Current
  • Oversaw daily front office operations at luxury beach resort to ensure exceptional guest service.
  • Led and mentored front desk, concierge, bell desk, and transportation teams for optimal performance.
  • Handled VIP guest experiences, delivering personalized attention aligned with resort standards.
  • Managed room inventory and reservations, coordinating with housekeeping for timely guest readiness.
  • Resolved guest concerns efficiently to maintain high satisfaction levels.
  • Collaborated with F&B, spa, and recreation teams to enhance integrated resort operations.
  • Drove excellence within Guest Relations team using innovative strategies to improve guest experiences.
  • Facilitated ongoing team building initiatives to motivate staff and enhance performance.
  • Engaged in immersive training at Schweizerische Hotelfachschule Luzern emphasizing key aspects of Swiss hospitality

Duty Manager

Taj Exotica Resort & Spa
Goa
03.2022 - 10.2023
  • Managed daily front office operations including check-ins, check-outs, and guest complaints at a luxury beachfront resort.
  • Supervised shift staff, delegated tasks, and ensured SOP adherence across departments.
  • Conducted resort rounds to ensure smooth operations across rooms, pools, restaurants, and other guest areas.
  • Acted as the primary point of contact for emergencies and critical guest concerns, upholding brand standards in service recovery.
  • Worked closely with security and engineering to address operational issues quickly and effectively.

Duty Manager

Indian Hotels company Limited
Ahmedabad
11.2020 - 03.2022
  • Oversaw Front Desk operations with team of 15 personnel.
  • Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards and service efficiency.
  • Defined clear targets and objectives and communicated to other team members.
  • Handled all incoming business and client requests for information.
  • Received, screened and routed incoming calls.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Created reports and presentations.
  • Solved problems timely and effectively, ensuring customer satisfaction.

HDP- Supervisory Phase (FO Management Training)

IHCL- Taj Santa Cruz
Mumbai
07.2019 - 03.2020
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Conducted research, gathered information from multiple sources and presented results.
  • Worked on a Project under the guidance of my General Manager to Enhance Guest Engagement within the department and implemented performance improvement strategies and plans to promote continuous improvement.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked closely with Guest Engagement to maintain optimum levels of communication to effectively and efficiently complete projects.

HDP- Corporate Social Responsibility

Tata Trust
Tadoba- Andhari Tiger Reserve
05.2019 - 07.2019
  • Built connections with the People living the Villages within the National park.
  • Understood the livelihood and their way of earning their daily wages.
  • Built a foundation to create job opportunities for the people and create awareness for the same.
  • Visited different villages to gain more knowledge on their occupation as a Guide in the National park.
  • Learnt about the wildlife present in and around the park.
  • Created awareness on the spread of plastic and how it affects the wildlife and conducted a plastic drive on World environment day.
  • Organized a drawing competition for the children to understand the young minds.

Hotelier Development Program- Management Trainee

Indian Hotels company Limited
New Delhi
10.2018 - 04.2019
  • Understood the concept of Teamwork and co-ordination amongst all departments in the hotel.
  • Enhanced my learning and development skills.
  • Worked in every department to understand minute details on how every department runs.
  • Networked and built strong presence with peers.
  • Planned and implemented team projects to accomplish objectives.
  • Resolved escalated concerns using professionalism and understanding of all facets of issue.
  • Explained services and products to customers in friendly and engaging way.

Education

Bachelors of Hotel Management - Hotel Management

Welcomgroup School Of Hotel Administration
Manipal
05.2018

Skills

  • Flexible & Adaptable
  • Process improvements
  • Customer Service
  • Leadership
  • Service management
  • Multitasking abilities

Additional Information

INTERNATIONAL SOMMELIER GUILD: Completed Level I and Level II in Wine pairing and tasting., Worked in various Formal Dinner and Lunches as part of the service team and the ushering team., Been a part of The Food Festival hosted by our college (WGSHA) as the Marketing understudy., I've been a part of various Cultural Events hosted by the university., I've represented my house as well as my college in various sports like athletics and basketball.

Personality Attributes

  • Friendly
  • Courteous
  • Confident
  • Gregarious
  • Excellent communication skills

Timeline

Assistant Front Office Manager

IHCL – Taj Exotica Resort & Spa
10.2023 - Current

Duty Manager

Taj Exotica Resort & Spa
03.2022 - 10.2023

Duty Manager

Indian Hotels company Limited
11.2020 - 03.2022

HDP- Supervisory Phase (FO Management Training)

IHCL- Taj Santa Cruz
07.2019 - 03.2020

HDP- Corporate Social Responsibility

Tata Trust
05.2019 - 07.2019

Hotelier Development Program- Management Trainee

Indian Hotels company Limited
10.2018 - 04.2019

Bachelors of Hotel Management - Hotel Management

Welcomgroup School Of Hotel Administration

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Deeksha Dandona