Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deeksha Khanna

Summary

Accomplished Spanish Language Expert with 1.5 years of experience in translation, content review, seller relationship management, and revenue generation. Proven ability to bridge language and cultural gaps while driving customer satisfaction and business growth.

Overview

3
3
years of professional experience

Work History

Customer Service Coordinator - Spanish

Agilent Technolgies
07.2023 - Current
  • Managing customer support mailbox, handling a variety of queries and requests with accuracy and efficiency.
  • Leading the transition of support process to Spanish, ensuring smooth adaptation and language consistency.
  • Assisting Spanish and Portuguese-speaking customers with day-to-day issues, providing timely and effective solutions.
  • Collaborating with cross-functional teams by directly coordinating with customers to resolve complex cases.

Content Reviewer - Spanish

Concentrix
09.2022 - 07.2023
  • Reviewed and classified YouTube videos to determine eligibility for monetization based on platform policies and guidelines.
  • Made accurate and timely decisions regarding video monetization status to ensure compliance and content quality.
  • Provided support and mentorship to new hires, assisting with onboarding and daily workflow queries.
  • Collaborated with trainers during training sessions to enhance learning outcomes and team preparedness.
  • Consistently met performance targets and ranked among the top performers on the team.

Education

Bachelor of Commerce -

SOL Delhi University
08-2022

Spanish Language - B2 Level -

Instituto Cervantes
08-2022

Skills

  • Customer service excellence
  • Salesforce
  • SAP - CRM
  • SAP - MRS
  • SAP - ECC
  • MS Office
  • Account management

Languages

English
Spanish
Hindi

Timeline

Customer Service Coordinator - Spanish

Agilent Technolgies
07.2023 - Current

Content Reviewer - Spanish

Concentrix
09.2022 - 07.2023

Bachelor of Commerce -

SOL Delhi University

Spanish Language - B2 Level -

Instituto Cervantes

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Deeksha Khanna