Deeksha Pandey

Partnerships & Products

• Sole responsible Program Manager for Institutional Lending (Channel Finance, Retailer Finance, Corporate Loans & Co-Lending).
• Onboarded 15+ new Brands/Clients in B2B space in diverse segments like Electronics, Fashion, B2B E Commerce, F&B etc.
• Piloted Co - Lending and Retailer Finance from scratch and scaled to multiplied Crores of disbursal in a day.
• 3x Growth within 2 months in the Retailer Lending Funnel by planning and executing Calling, Sales force and Online Communication strategies.
• SPOC coordinating with Enterprise, medium and startup Clients as well Lenders, Product, Operations, Risk, Finance, Legal and Marketing for end to end execution.
• Constant tracking, reminders, bug fixes, relationship farming led to Disbursements shot up by 10x to INR 100Cr in just 4 months.
• Crafted and executed SOP & Process flows related to new Programs & Engagements for Operations, Finance, Business & Support team.
• Identified gaps/issues in the developed product, anticipate future requirements basis the continuous client engagements and get them implemented by working closely with internal CXOs.
• Managed work flow and schedules to ensure deadlines are met, priorities are recognized and policies and procedures are followed.
• Identified Client needs & worked with Risk to define and implement new lending solutions that led to a new program which is currently yielding disbursal value of 50% in the total portfolio.
• Facilitated strategy development and planned with cross-functional teams, including BU Heads.
• Worked on strategic presentations & business proposal deck resulted meeting conversion to 80%.

• Managed Net Banking portfolio of key clients like Havells, ILFS, AAI, SIDBI, Orange Retail & many other Corporates.
• Served as the lead point of contact for all internal matters related to client account management.
• Rendered assistance with challenging client requests or issue escalations as needed and ensured that each client is being maintained and supported appropriately.
• Leveraged skills and abilities in implementing and managing the changes and interventions to ensure quality of service with shortest possible TAT.
• Released advisories to branches PAN India in line with RBI circulars and latest process updates so as to ensure FTR approach for processing.
• Scrutinization of Legal and Banking Documentation for Corporate clients applying for E-Banking to ensure risk free Client setups wherein the requests were routed through nearly 800 branches from PAN India.
• Worked on 11+ platforms for Corporate Client requirements like Fundamental CNB, TAX, API, Trade on Net, Digital Supply Chain and so on for creating mainly Client Operational Setups.
• Effectively produced accurate and timely reports for tracking Process Funnel, Pendency & Performance and several other MIS for management on a daily basis.
• Trained resources as and when required for all processes and functions related to CNB.
• Worked Closely with the Product & Business Leadership on various joint strategies, new launches and initiatives.

• Completed thorough research into assigned topics.
• Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
• Prepared well-structured drafts for promoting associated companies.
• Ensure all-around consistency (style, fonts, images and tone).
• Used Grammarly to write and submit error-free copy.
• Managed competing deadlines with efficiency.