Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Awards Recognition
Timeline
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Deeksha Shetty

Deeksha Shetty

Dubai

Summary

IT professional with extensive experience at Hewlett Packard Enterprise, successfully leading automation initiatives that decreased case volume by over 90%. Expertise in HPE storage products and customer service, with a strong focus on cross-team collaboration and enhancing process efficiency. Proven ability to align technical outcomes with business objectives, driving measurable results.

Overview

11
11
years of professional experience

Work History

Project Manager – Automation Projects

Hewlett Packard Enterprise
01.2025 - Current
  • Leading automation-focused projects, collaborating with development teams to identify tasks that can be automated, improving efficiency and reducing manual work.
  • Coordinating with stakeholders to define requirements, prioritize deliverables, and ensure timely project execution.
  • Supporting logic design and workflows for automation initiatives to enhance service delivery.
  • Driving cross-team collaboration and ensuring alignment between technical outcomes and business goals.

Team Lead- SME

Hewlett Packard Enterprise
01.2019 - 01.2024
  • Managed a global team of 20 engineers, focusing on storage administration, escalation handling, and customer experience.
  • Provided technical leadership in SAN Administration, HP 3PAR storage systems, Primera, MSA, StoreVirtual, and Alletra.
  • Collaborated with automation (PEAK) teams, reducing case volume from 7000/month to ~600/month by eliminating false alarms and proactive monitoring.
  • Conducted RCA and CAPA for escalations, ensuring process gaps were addressed.
  • Trained and mentored engineers, improving operational efficiency and technical expertise.
  • Delivered end-to-end customer service by coordinating with L2/L3 teams, RTCC, supply chain, and field engineers.
  • Implemented SAN fabric design, RAID, replication, and disaster recovery solutions.

Technical Consultant

Hewlett Packard Enterprise
01.2017 - 01.2019
  • Delivered remote hardware/software support for HPE 3PAR mission-critical customers, field engineers, and resellers.
  • Performed diagnostic log analysis, real-time system reviews, and incident resolution via phone, email, and remote tools (HPE MyRoom, Zoom, MS Teams).
  • Supported VMware, Linux, and Windows hosts integrated with SAN storage.
  • Managed critical escalations and engaged with engineering/product development for defect analysis and fixes.
  • Partnered with Sales Pursuit teams to identify opportunities and proactively helped customers prevent recurring issues.

IT Helpdesk Analyst

British Telecommunications
Bangalore
01.2015 - 01.2017
  • Provided L1 IT support for hardware, software, network connectivity, and peripherals.
  • Assisted in system upgrades, installations, and troubleshooting for Microsoft Office and enterprise applications.
  • Delivered remote and on-site support while ensuring SLA adherence.
  • Documented technical procedures and trained end-users on IT systems.

Education

MBA -

Deakin Business School
Australia

PG - Management

IMT Ghaziabad
Ghaziabad

BE - Electronics & Communication

Visvesvaraya Technological University

Skills

  • HPE storage products and SAN administration
  • Customer service and escalation management
  • Effective communication and collaboration
  • Customer conversion and TCE management
  • HP 3PAR CLI expertise
  • Adaptive optimization techniques
  • VMware vSphere proficiency
  • Linux operating systems
  • Windows environments
  • Brocade SAN switches knowledge
  • RDA tools proficiency
  • Putty usage skills
  • HPE Infosight analytics
  • Salesforce CRM expertise
  • Genesys platform experience
  • ITIL framework understanding
  • Automation project collaboration strategies
  • Process efficiency improvements

Accomplishments

  • Developed PEAK signatures for proactive resolution of future issues.
  • Reduced global case volume from 7000+ per month to ~300 by collaborating with automation and L3 teams.
  • Supervised and trained a team of 20 members, improving knowledge sharing and efficiency.
  • Led automation initiatives to reduce manual work and improve process efficiency.

Languages

  • English, Advanced
  • Hindi, Advanced

Awards Recognition

  • HPE Annual Award for Exemplary Leadership – 2020
  • Pillar of Strength Award – 2022
  • Top Performer SME Award – 2023
  • HPE Level 2 Cash Award for 'Act' value contribution
  • Extra Miler Award – 2021
  • Received Star Point Recognition from DACH, Sofia, and Tunis Teams for delivering impactful training sessions that enhanced technical capability and process efficiency across regions.

Timeline

Project Manager – Automation Projects

Hewlett Packard Enterprise
01.2025 - Current

Team Lead- SME

Hewlett Packard Enterprise
01.2019 - 01.2024

Technical Consultant

Hewlett Packard Enterprise
01.2017 - 01.2019

IT Helpdesk Analyst

British Telecommunications
01.2015 - 01.2017

MBA -

Deakin Business School

PG - Management

IMT Ghaziabad

BE - Electronics & Communication

Visvesvaraya Technological University
Deeksha Shetty