Summary
Work History
Education
Skills
Details
Personal Information
Languages
Timeline
Generic
Deeksha Thakur

Deeksha Thakur

Una

Summary

Experienced Team Leader with a robust background in customer service, team management, and process improvement. I am keen on furthering my professional skills and knowledge within an organization that values hard work and entrusts me with responsibilities and challenges.

Work History

T E A M L E A D

TaskUs
Gurgaon
  • As part of the team at TaskUs, I gained valuable experience in providing exceptional customer service and support
  • Got promoted as a TeamLead in 2022
  • Collaborating with team members to ensure high-quality service delivery
  • Managing customer relationships and maintaining accurate records of interactions
  • Utilizing Microsoft Office and Excel for efficient task management and reporting
  • Developing strong teamwork and time management skills
  • Managing shrinkage and schedule adherence.

Conneqt Business Solutions Limited
Noida
  • Handling merchant queries via chat or by initiating outbound communications
  • Providing exceptional service experiences to ensure high CSAT scores.

Tech Mahindra Ltd
Noida
  • Working as a Customer Care Executive, handling queries via email for a credit card management app called CRED
  • Focused on driving CSAT and maintaining TAT.

Education

B.Design Fashion -

Lovely Professional University
07.2019

Diploma -

Govt. Polytechnic Hisar
04.2016

10th -

Kendriya Vidyalaya No.1 Air Force Station Sirsa
12.2011

Skills

  • Effective Time Management
  • Communication Skills
  • Problem Solving
  • Ability to Multitask
  • Adaptability
  • Leadership
  • Microsoft Office
  • Communication
  • Excel

Details

Hno 128-128A Phase 3 Green Avenue Estate, Una, 174306, 8527483982, tddeeksha1@gmail.com, Indian, 03/03/96, Thiruvananthapuram

Personal Information

Title: TEAM LEAD

Languages

  • English
  • Hindi
  • Punjabi

Timeline

T E A M L E A D

TaskUs

Conneqt Business Solutions Limited

Tech Mahindra Ltd

B.Design Fashion -

Lovely Professional University

Diploma -

Govt. Polytechnic Hisar

10th -

Kendriya Vidyalaya No.1 Air Force Station Sirsa
Deeksha Thakur