DEEKSHA TIWARI

• Led QA for critical releases (10DLC, PayNow, AI Connect, eSIM, iOS, and Android app releases), ensuring 100% on-time delivery with zero critical post-release defects.
• Designed and executed API, web, and mobile test cases covering functional, regression, and integration scenarios.
• Improved defect resolution time by 35% by analyzing logs with AWS CloudWatch, and proactively flagging bottlenecks.
• Validated data integrity across systems using SQL queries (MySQL/PostgreSQL), improving test coverage, and reducing data-related defects.
• Mentored junior QA engineers on structured test case design and best practices, increasing overall QA team efficiency.
• Partnered with DevOps teams to validate builds in a CI/CD pipeline (Jenkins and Git), providing continuous feedback on release readiness.
• Standardized bug reporting methods for better communication between QA and development teams.
• Mentored junior team members, fostering growth and enhancing team performance.
• Expert in Qa Tools - JIRA , Testrail , Bugfender , Appconnect , Figma , Confluence many more

• Executed system, integration, and regression testing for OSS systems, achieving 100% release compliance.
• Used Jenkins to trigger, manage, and report on automated tests whenever new code is integrated, ensuring continuous feedback, and higher product quality.
• Enhanced regression coverage, reducing escaped defects by 15%, and improving sprint predictability by 20%.
• Contributed to successful product launches through meticulous end-to-end testing of applications.
• Collaborated with developers to identify and resolve software issues, leading to higher product reliability.

• Led a QA team of 12 during the FMW upgrade, delivering migration with zero high-severity post-release issues.
• Reduced defect leakage by 25% through improved regression and risk-based testing. ensuring zero post-release incidents.
• Designed and executed test plans for web, database, and API layers, reducing defect leakage by 25%.
• Conducted log analysis and SQL-based validation to proactively identify system issues and stability gaps.
• Collaborated with cross-functional teams across Agile sprints, achieving a 95% sprint completion rate.
• Managed end-to-end testing (planning, execution, reporting) for OSS/BSS applications (SBL, OSM, BRM).
• Experience using Oracle based application like SBL, OSM,

FMW, BRM New Co architecture, Unix/Linux command, JIRA,

HP ALM, API, SQL DB, AWS Solution Architecture knowledge