Deeksha Pandey
GURGAON
Summary
Microsoft 365 Certified with MCSA & MCSE Certifications, provided over 6 years engineering and investigating both platform and product issues. Seasoned System Administrator with over 6-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior System Administrator - SCCM & O365
Milestone Technologies INC.
06.2023 - 12.2023
- Deploy, document, manage, and support technologies including but not limited to: Microsoft Teams, OneDrive, SharePoint, Active Directory, and Azure Active Directory, synchronization, and federation services
- Customize SharePoint sites, libraries, and workflows to meet business requirements. Develop and implement solutions using SharePoint Designer, PowerShell, or other development tools.
- Responsible for designing and implementing SCCM and Intune infrastructure, including server and client configurations, network settings, and security considerations.
- Manage software deployment and patch management processes using SCCM and Intune. This includes creating software packages, deploying applications, and managing software updates and patches across the organization.
- Endpoint Management: Responsible for managing and configuring endpoints, such as desktops, laptops, and mobile devices, using SCCM and Intune. This includes device enrollment, configuration, monitoring, and troubleshooting.
- Create and enforce policies and configurations for endpoints, ensuring compliance with organizational standards and security requirements.
- Implemented, developed and tested installation and update of file servers, print servers and application servers
SYSTEM ADMINISTRATOR
Rsystems International
11.2022 - 05.2023
- Providing support, implementation, and design services for Microsoft AD, Azure AD and Windows-based systems across the enterprise
- Designed, implemented, and managed Intune and Autopilot environments, ensuring efficient device management and streamlined deployment processes
- Designed and evaluated WAN and LAN connectivity technologies.
- Configured and enforced device policies, compliance settings, and security configurations within Intune, maintaining a secure and compliant device fleet
- Assist with the migration of content from various sources (country office servers, google drive, drop box, personal computers, one drive, SharePoint etc.) to Microsoft 365 environment as designed
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults
- Established network specifications and analyzed workflow, access, information and security requirements
- Migrated data to and fro from Office 365 databases
SENIOR SUPPORT ENGINEER
Concentrix Corporation
06.2020 - 11.2022
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft 365 Certified: Fundamentals
- Expertise in Intune-MAM & MDM, Sharepoint Administration and Exchange Online
- Monitor SharePoint performance, identify bottlenecks, and optimize configurations for improved performance. Analyze usage metrics to make recommendations for enhancements.
- Troubleshooting and resolving Office 365 issues or malfunctions. Performing maintenance of the SharePoint platform, servers, and intranet.
- Keeping up to date with O365 application developments and performing version updates and upgrades.
- Research client's issues in a timely manner and follow up with the Client with recommendations and action plans.
- Manage, troubleshoot and monitor all system errors associated with Office 365 environments.
- Architecture, design, implementation, and support of VMware for the delivery of virtual Windows servers in an enterprise environment. Conduct testing for performance, configuration and functions.
SENIOR PROCESS EXECUTIVE
Cognizant Technologies Solutions
10.2018 - 03.2020
- Provided Application support for WEB applications- Office 365 to the end users
- Troubleshoot and resolve application issues in Office 365 escalated from end users
- Deploying applications through Microsoft Store for Business
- Provided first and second line resolution, problem solving support on MDM and MAM for Intune clients
- Conducted analysis and resolution for VMware and citrix with account optimization issues
- Train and educate end-users on O365 capabilities and collaboration tools (OneDrive, Teams, OneNote, and Outlook etc.)
- Working knowledge of O365 security and compliance features including mailbox searches, legal hold, retention policies, message trace and other eDiscovery tools.
PROCESS ASSOCIATE
Genpact India Pvt Ltd
06.2017 - 10.2018
- Handle migrations from On-premise to O365 and Managed
- Clients Active Directory data
- Worked with AD (Active Directory) to create and disable accounts
- Performed troubleshooting tasks and resolved O365 application issues
- Improved reliability of software, systems, database and order processing
- Experience with Active Directory, Azure AD, and AD Connect
- Experience with Office 365 workloads such as Exchange
- Online, OneDrive, Teams, SharePoint, VMware and citrix.
Education
BACHELOR OF TECHNOLOGY - ELECTRONICS AND COMMUNICATION
Uttar Pradesh Technical University
Lucknow, UP2017
Skills
- Certified MCSA & MCSE
- Microsoft 365
- ITIL & ITSM
- Certified: Modern Desktop Administrator Associate
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft 365 Certified: Fundamentals
- MDM & MAM- Intune
- VMware and Citrix
- Exchange Online
- SharePoint Online
- Active Directory
- WLAN
- Incident Management
- Windows 7 & 10
- Administration
- Network Troubleshooting
- Server Support
- Application Support
- Software Installations
- Hardware Troubleshooting
- VPN Troubleshooting
- Remote Desktop Support
Certification
LANGUAGES
PERSONALDETAILS
Father’s Name: Mr. R.K Pandey Birthday: May 21, 1992
Marital Status: Single Nationality: Indian
Accomplishments
- UNICORN AWARD - EMPLOYEE OF THE MONTH
- OUTSTANDING PERFORMANCE - New Hire
- BEST NEW HIRE
- Microsoft 365 Certified: Enterprise Administrator Expert
- Microsoft 365 Certified: Modern Desktop Administrator Associate
- Microsoft 365 Certified: Fundamentals
- HINDUSTAN AERONAUTICS LIMITED - Training & Internship
- AUTOBOTZ-AVR, Robotics & Computer Applications Institute Of USA
- INDUSTRIAL AUTOMATION- PLC & SCADA, Innovians Technologies
COGNIZANT TECHNOLOGIES SOLUTIONS | Feb 2019
COGNIZANT TECHNOLOGIES SOLUTIONS | Dec 2018
GENPACT INDIA PVT LTD, Aug 2017
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Senior System Administrator - SCCM & O365
Milestone Technologies INC.
06.2023 - 12.2023
SYSTEM ADMINISTRATOR
Rsystems International
11.2022 - 05.2023
SENIOR SUPPORT ENGINEER
Concentrix Corporation
06.2020 - 11.2022
SENIOR PROCESS EXECUTIVE
Cognizant Technologies Solutions
10.2018 - 03.2020
PROCESS ASSOCIATE
Genpact India Pvt Ltd
06.2017 - 10.2018
BACHELOR OF TECHNOLOGY - ELECTRONICS AND COMMUNICATION
Uttar Pradesh Technical University
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