DEEKSHITA G S
Fresher
Bengaluru
Summary
A driven professional with a unique background in Technical Support Engineering and Data Science, eager to apply analytical problem-solving to enhance user experiences and contribute to data-driven projects.
Overview
2
2
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Advisor 1, Technical Support Engineer
Concentrix Solutions (Supporting Logitech)
05.2024 - 01.2026
- Delivered expert Tier 1 and Tier 2 technical support for a diverse range of Logitech peripherals (mice, keyboards, webcams, headsets).
- Diagnosed and resolved advanced configuration issues related to G HUB/Options+ software, driver conflicts, and firmware updates across Windows and macOS operating systems.
- Managed a high-volume queue of support tickets using CRM software (Zendesk), ensuring accurate documentation and timely resolution.
- Consistently applied root cause analysis (RCA) to quickly address and resolve complex technical issues, minimizing customer downtime.
Data Science Intern
IBM
08.2023 - 01.2024
- Developed and deployed a machine learning model (e.g., classification/regression) to solve a key business problem, resulting in quantifiable improvements in efficiency or prediction accuracy.
- Executed end-to-end data processing pipelines, including cleaning, transformation, and visualization of large, complex datasets (e.g., 1M+ rows).
- Leveraged Python (Pandas, NumPy) and advanced SQL queries to extract actionable insights and inform strategic decision-making.
Education
Bachelor of Engineering (B.E.) - Computer Science
Srinivas Institute of Technology
Mangalore, Karnataka01.2023
Skills
- Technical Support :Tier 1/2 Support, System Diagnostics, Firmware/Driver Troubleshooting, SLA Adherence
- Data Science & ML: Python (Pandas, NumPy, Scikit-learn), Data Visualization (Matplotlib, Seaborn), Machine Learning (Classification, Regression), Model Evaluation
- Databases & Tools: Advanced SQL, CRM Systems (Zendesk), Version Control (Git), Microsoft Excel
- Operating Systems: Windows, macOS, Linux (Basic), Peripheral Software (Logitech G HUB, Options)
Certification
Timeline
Advisor 1, Technical Support Engineer
Concentrix Solutions (Supporting Logitech)
05.2024 - 01.2026
Data Science Intern
IBM
08.2023 - 01.2024
Bachelor of Engineering (B.E.) - Computer Science
Srinivas Institute of Technology