DEEKSHITH GN

Business Analysis & Process Improvement

• Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
• Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
• Streamlined project management with effective communication and collaboration across cross-functional teams.
• Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement. Partnered with clients to gather business requirements for staffing & IT projects.
• Conducted stakeholder meetings to align project goals, documented functional requirements.
• Partnered with stakeholders and clients to gather and analyze business requirements for IT projects, aligning deliverables with business goals.
• Enabled data-driven decision making with advanced analytics tools, generating valuable insights for the organization.
• Facilitated stakeholder meetings to define functional requirements, ensuring clarity and alignment between business needs and technical solutions.
• Supported project teams through execution and delivery, contributing to successful outcomes and client satisfaction.

• Led strategic business development efforts, acquiring and expanding key client accounts across the GCC region and mid-sized enterprises.
• Managed the IT sales lifecycle—from lead generation and proposal creation to contract negotiation, closure, and post-sale account growth.
• Built strong client relationships through consistent engagement, resulting in increased revenue via cross-selling, up-selling, and renewals.
• Oversaw end-to-end client engagement throughout the project and staffing lifecycle, ensuring service quality, timely deployment, and high client satisfaction.
• Acted as the primary liaison for escalations, strategic discussions, and project updates, fostering transparency and trust with clients.

• Gathered and documented requirements for projects.
• Identified errors and performed root cause analysis to determine core issues.
• Implemented robust disaster recovery plans that ensured minimal disruption during unexpected events or crises.
• Introduced automation tools that streamlined internal processes and improved overall operational efficiency.
• helped to customized software applications to enhance functionality and usability for a diverse range of clients.
• Facilitated IT enterprise architecture across organization's enterprise transformation programs.
• Created visual representations of data findings using various chart types for presentations to stakeholders.
• Developed detailed reports for management, providing insights into project progress and potential opportunities.

• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
• Enhanced company reputation by presenting at conferences, workshops, and industry events.
• Leveraged technical expertise to provide valuable insights during product development stages.
• Created informative reports on market trends, enabling proactive adjustments to business strategies as needed.
• Led a team of junior analysts, providing training programs that enhanced skillsets while nurturing internal talent pipelines for future leadership positions.

Initiating and closing sales deals as a team contributor for SaaS based solutions “Travelize” “SalesXcel”, LMS, CRM and iOT.

● Lead sales team including sales reporting, sales forecasting, pipeline management, sales

closure, negotiations and account management.

● Responsible for managing Pre-Sales (6) and BD (6) teams (12 Members) along with selecting,

orienting, and training employees thereby monitoring, and appraising job results.

● Coordinating and managing software implementation projects with technical teams as

well as the software development and test teams for release schedules and impact notes. Also,

assist the sales team with maintaining relationships and negotiating and closing deals. ● Prepare

monthly, quarterly and annual sales forecasts and report to the CEO of the company.

● Portfolio management of the complete sales & services of the company.

● Appointed 4 Channel Partners across the world to penetrate business across different geographies in turn generating recurring revenue for the company.

● Financial year revenue planning and strategy to achieve the same with team recruitment and management via Branding, Digital marketing, Profit & Loss accountability.

● Team motivation, Target allocation, Roles & responsibility alignment with maintaining the

satisfaction level.

● Research and conduct surveys to understand the market potential as well as customer close-up to identify gaps in the product, system and recommend changes to the respective departments.

● Attend Business exhibitions and Seminars to represent the company and promote company solutions and products.