Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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DEEKSHITHA KOMPELLA

Visakhapatnam

Summary

Customer support professional with experience at Tech Mahindra, excelling in issue resolution and communication. Proven ability to enhance service quality and promote teamwork, effectively addressing customer inquiries and challenges. Skilled in both voice and chat interactions, consistently achieving high satisfaction levels through problem-solving and collaboration.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Associate Customer Support – Voice & Chat Process

Tech Mahindra
Visakhapatnam
05.2024 - Current
  • Provide prompt and effective support to customers via both voice and chat interactions.
  • Address customer inquiries, resolve issues, and ensure high levels of satisfaction.
  • Demonstrate excellent communication skills in Telugu and English.
  • Adapt quickly to dynamic requirements and handle challenging situations professionally.
  • Collaborate with team members to improve service quality and streamline support processes.

Education

B.Sc - Data science

Aditya Degree College
Visakhapatnam

Intermediate - MPC

Sri Chaitanya Junior College
Visakhapatnam

SSC -

M.N.R High School
Visakhapatnam

Skills

  • Customer support
  • Issue resolution
  • Communication skills
  • Problem solving
  • Computer skills
  • Service quality improvement
  • Teamwork and collaboration
  • Conflict resolution

Languages

  • English
  • Telugu

Certification

  • Programming Essentials in C — CISCO
  • MEPRO Certification — PEARSON
  • Introduction to C — Cyber Security
  • Data Science — Cyber Security

Timeline

Associate Customer Support – Voice & Chat Process

Tech Mahindra
05.2024 - Current

B.Sc - Data science

Aditya Degree College

Intermediate - MPC

Sri Chaitanya Junior College

SSC -

M.N.R High School

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DEEKSHITHA KOMPELLA