Deen Benni
Account Manager
Chalakudy
Summary
Results-driven IT professional with a strong background in system administration and account management. Started as a System Administrator at Adpump, managing IT infrastructure, troubleshooting technical issues, and ensuring system efficiency. Due to strong performance and adaptability, earned a promotion to Account Manager within four months, taking on client relationship management, strategic planning, and business development responsibilities.
Possesses technical expertise in system administration, along with basic programming knowledge in Java and Python. Adept at problem-solving, process optimization, and bridging the gap between technical and business requirements. A quick learner with strong analytical skills, able to adapt to dynamic environments and drive efficiency. Passionate about leveraging technical and managerial skills to enhance business growth and operational success.
Overview
1
1
year of professional experience
Work History
Account Manager
Adpumb Private Limited
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
System Administrator
Adpumb Private Limited.
04.2024 - 06.2024
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
Education
Bachelor of Technology - Computer Science And Engineering
MGM College of Engineering And Technology
Pampakuda, Muvattupuzha, Ernakulam. 04.2001 -
Higher Secondary Education - Computer Science
S.N.D.P.H.S.S Palissery
Anamanada, Thrissur 04.2001 -
High School Education -
Holy Child Convent English Medium Higher Secondary
Snehagiri, Mala, Thrissur 04.2001 -
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship management
System monitoring
Java
Python
C
Timeline
Account Manager
Adpumb Private Limited
07.2024 - Current
System Administrator
Adpumb Private Limited.
04.2024 - 06.2024
Bachelor of Technology - Computer Science And Engineering
MGM College of Engineering And Technology
04.2001 -
Higher Secondary Education - Computer Science
S.N.D.P.H.S.S Palissery
04.2001 -
High School Education -
Holy Child Convent English Medium Higher Secondary
04.2001 -
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