Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Deen F D

Deen F D

Banker
Thiruvananthapuram

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

16
16
years of professional experience
8
8
years of post-secondary education
4
4
Certifications

Work History

Manager Builder Relations Team

State Bank of India
Thiruvananthapuram
07.2021 - Current
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and nd Builders in Real estate industry through active followup.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Communicated clearly with employees, Customers and Builders to keep everyone on same page and working toward established business goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Manager Home Loan Sales Team

State Bank of India
Ernakulam
06.2019 - 07.2021
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Deputy Manager

State Bank of India
Ernakulam
07.2016 - 07.2019
  • Liaised with team members, Builders and customers to coordinate activities, business improvement, risk mitigation and follow-up.
  • Organizing Home loan expos by participating Builders in real estate industry with focus on new business generation

Deputy Manager Digital Banking ( Any Time Channel)

State Bank of India
Alappuzha
06.2015 - 07.2016
  • Functioned as point of contact for project administrators initiated by bank through wide network of branches spreading across Alappuzha and Pathamamthitta districts which comes under Alappuzha Regional office.
  • Provided technical support to new initiatives of Bank just like Green channel counters, Automated passbook printing machine, internet banking (Personal as well as Corporate banking), Payment gateway, Mobile Banking, etc.

Assistant Manager Multi Product Sales Team

State Bank of India
Thiruvananthapuram
06.2012 - 07.2015
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Very much instrumental in organizing, marketing activities, loan mela and other marketing activates with focus in overall business improvement of Bank

Customer Relationship Officer

State Bank of India
Thiruvananthapuram
08.2010 - 07.2012
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.

Customer Relationship Executive

State Bank of India
Thiruvananthapuram
08.2007 - 08.2010
  • Devised strategies in acquiring new customers to my Bank.
  • Devised recommendations to streamline and simplify customer support system and improve response time.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.

Education

High School Diploma -

Sree Vidyadiraja Vidyamandir
Thiruvananthapuram
04.1998 - 03.1999

Higher Secondary School - Science

St. Johns HSS, Undancode
Thiruvananthapuram
07.1999 - 04.2002

Bachelor of Science - Electronics

Emmanuel College, Vazhichal
Thiruvananthapuram
07.2002 - 04.2004

MBA - Finance And Marketing

Allama Iqbal Institute of Management
Thiruvananthapuram
07.2004 - 04.2006

Wealth Management Programme - Investment And Wealth Managemen

Centre For Investment Studies
New Delhi
04.2011 - 12.2011

Skills

    Strategic planning

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Certification

Junior Associate of Indian Institute of Bankers.by Indian Institute of Banking & Finance (IIBF)

Timeline

Certified Associate of Indian Institute of Bankers by Indian Institute of Banking & Finance (IIBF)

12-2022

Manager Builder Relations Team

State Bank of India
07.2021 - Current

Manager Home Loan Sales Team

State Bank of India
06.2019 - 07.2021

Deputy Manager

State Bank of India
07.2016 - 07.2019

Deputy Manager Digital Banking ( Any Time Channel)

State Bank of India
06.2015 - 07.2016

Assistant Manager Multi Product Sales Team

State Bank of India
06.2012 - 07.2015

Junior Associate of Indian Institute of Bankers.by Indian Institute of Banking & Finance (IIBF)

05-2012

Wealth Management Programme - Investment And Wealth Managemen

Centre For Investment Studies
04.2011 - 12.2011

Customer Relationship Officer

State Bank of India
08.2010 - 07.2012

Certified Insurance Facilitator by Insurance Regulatory and Development Authority of India (IRDA)

11-2008

Certification by Association of Mutual Funds of India

08-2008

Customer Relationship Executive

State Bank of India
08.2007 - 08.2010

MBA - Finance And Marketing

Allama Iqbal Institute of Management
07.2004 - 04.2006

Bachelor of Science - Electronics

Emmanuel College, Vazhichal
07.2002 - 04.2004

Higher Secondary School - Science

St. Johns HSS, Undancode
07.1999 - 04.2002

High School Diploma -

Sree Vidyadiraja Vidyamandir
04.1998 - 03.1999

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