Deen F D
Banker
Thiruvananthapuram
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
Manager Builder Relations Team
State Bank of India
Thiruvananthapuram
07.2021 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and nd Builders in Real estate industry through active followup.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, Customers and Builders to keep everyone on same page and working toward established business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Manager Home Loan Sales Team
State Bank of India
Ernakulam
06.2019 - 07.2021
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Deputy Manager
State Bank of India
Ernakulam
07.2016 - 07.2019
- Liaised with team members, Builders and customers to coordinate activities, business improvement, risk mitigation and follow-up.
- Organizing Home loan expos by participating Builders in real estate industry with focus on new business generation
Deputy Manager Digital Banking ( Any Time Channel)
State Bank of India
Alappuzha
06.2015 - 07.2016
- Functioned as point of contact for project administrators initiated by bank through wide network of branches spreading across Alappuzha and Pathamamthitta districts which comes under Alappuzha Regional office.
- Provided technical support to new initiatives of Bank just like Green channel counters, Automated passbook printing machine, internet banking (Personal as well as Corporate banking), Payment gateway, Mobile Banking, etc.
Assistant Manager Multi Product Sales Team
State Bank of India
Thiruvananthapuram
06.2012 - 07.2015
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Very much instrumental in organizing, marketing activities, loan mela and other marketing activates with focus in overall business improvement of Bank
Customer Relationship Officer
State Bank of India
Thiruvananthapuram
08.2010 - 07.2012
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Customer Relationship Executive
State Bank of India
Thiruvananthapuram
08.2007 - 08.2010
- Devised strategies in acquiring new customers to my Bank.
- Devised recommendations to streamline and simplify customer support system and improve response time.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
Education
High School Diploma -
Sree Vidyadiraja Vidyamandir
Thiruvananthapuram 04.1998 - 03.1999
Higher Secondary School - Science
St. Johns HSS, Undancode
Thiruvananthapuram 07.1999 - 04.2002
Bachelor of Science - Electronics
Emmanuel College, Vazhichal
Thiruvananthapuram 07.2002 - 04.2004
MBA - Finance And Marketing
Allama Iqbal Institute of Management
Thiruvananthapuram 07.2004 - 04.2006
Wealth Management Programme - Investment And Wealth Managemen
Centre For Investment Studies
New Delhi 04.2011 - 12.2011
Skills
Strategic planning
Staff Management
Policies and procedures
Sales and marketing
Project Management
Coaching and mentoring
Business Development
Financial Management
Certification
Junior Associate of Indian Institute of Bankers.by Indian Institute of Banking & Finance (IIBF)
Timeline
Certified Associate of Indian Institute of Bankers by Indian Institute of Banking & Finance (IIBF)
12-2022
Manager Builder Relations Team
State Bank of India
07.2021 - Current
Manager Home Loan Sales Team
State Bank of India
06.2019 - 07.2021
Deputy Manager
State Bank of India
07.2016 - 07.2019
Deputy Manager Digital Banking ( Any Time Channel)
State Bank of India
06.2015 - 07.2016
Assistant Manager Multi Product Sales Team
State Bank of India
06.2012 - 07.2015
Junior Associate of Indian Institute of Bankers.by Indian Institute of Banking & Finance (IIBF)
05-2012
Wealth Management Programme - Investment And Wealth Managemen
Centre For Investment Studies
04.2011 - 12.2011
Customer Relationship Officer
State Bank of India
08.2010 - 07.2012
Certified Insurance Facilitator by Insurance Regulatory and Development Authority of India (IRDA)
11-2008
Certification by Association of Mutual Funds of India
08-2008
Customer Relationship Executive
State Bank of India
08.2007 - 08.2010
MBA - Finance And Marketing
Allama Iqbal Institute of Management
07.2004 - 04.2006
Bachelor of Science - Electronics
Emmanuel College, Vazhichal
07.2002 - 04.2004
Higher Secondary School - Science
St. Johns HSS, Undancode
07.1999 - 04.2002
High School Diploma -
Sree Vidyadiraja Vidyamandir
04.1998 - 03.1999