Summary
Overview
Work History
Skills
Languages
Software
Timeline
DEENA DAYALAN

DEENA DAYALAN

LOGISTICS
Chennai,TN

Summary

Seeking professional enrichment in foreign trade with responsible and challenging
position that allows me to utilize my Education, Experience & Personal Ability. A
dynamic professional having experience in Foreign Trade (Export and Import),
Knowledge of Handling all Export and Import activities. Proficient in managing and
maintaining coordination and excellent follow up with Shipping Lines, Freight
Forwarders for all upcoming Import shipment and Export shipment. Skills Customer
Relationship, Time management, Pressure Handling

Overview

4
4
years of professional experience

Work History

Customer Service Executive

Information Dynamics india Pvt Ltd
Chennai, Tamil Nadu
06.2023 - Current

Company Overview: B/O of Diamond shipping Services LLC

Arranging transport for container placement according to cargo readiness, also
updating Haulier code

Handling and cross checking the documents and then proceeding with Customs
Clearance

Dubai Trade)
Carrier booking placement, SI submission, draft amendments.

Arranging Inspection and scheduling Gate pass for required shipment
• Invoicing to customer on the agreed rates

FCL IMPORT

Checking the ETA with the carrier for the pre-alert received from the POL agent,
arranging the manifest with the docs team, invoicing the customer with agreed
rates, and following up for payment from the customer.

• Arranging D/O with Carrier through Dubai Trade, Releasing D/O
• Shipment tracking and updating the customer on a timely basis for the delivery
• Collaborate with customs brokers, freight forwarders, and other service providers to facilitate smooth cargo clearance and delivery

Senior Associate

Newage Software & solutions
Chennai, Tamil Nadu
02.2022 - 05.2023

India export ( End to end )

Pricing

Shipping Line booking

SI Submission

HBL & MBL Preparation

Shipper co-ordination

Seaway BL co-ordination with Carrier

carrier payment

invoice preparation

Pre-alert sending to overseas agent

Job closing

Customer Service Executive

Dahnay Logistics
Chennai, Tamil Nadu
01.2021 - 01.2022

Operation and Documentation handling
Communicate with Shippers, Agents, trucking companies and Liner
Handling shipments of Canada, USA and Cross country from India
Handling of FCL (Full Container Loads) and LCL (Less Container Loads)
Coordinate with liner for the shipping documents
Pricing Specialist in Trucking for USA & Canada Shipments
Keep track of shipments, invoices and prepare reports to expedite the billing process.

preparation of pre-alert Documents to the import agents

Releasing of container (CRO)
Updating vessel schedule thought Middle East Countries and updating container moves on daily basis
Providing solution through process enhancements to customer requirements as per SOP.

Skills

  • Import department management
  • Export department management
  • Delivery coordination
  • Logistics management
  • Shipment planning
  • Transportation planning
  • Vendor relations
  • Freight forwarding
  • Shipping documentation
  • Tracking shipments

Languages

English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)

Software

CARGO WISE

EFS

AFSYS

MS OFFICE

Timeline

Customer Service Executive - Information Dynamics india Pvt Ltd
06.2023 - Current
Senior Associate - Newage Software & solutions
02.2022 - 05.2023
Customer Service Executive - Dahnay Logistics
01.2021 - 01.2022
DEENA DAYALANLOGISTICS