
Experienced Manager Project Management with a demonstrated history of working in the IT outsourcing/offshoring industry. Strong program and project management professional skilled in Business Process, Service Delivery, Requirements Analysis, Service-Level Agreements (SLA), and ITIL.
• Worked with the CTO of the organization on planning and coordinating development effort on client requirements pertaining to the in-house software
• Responsible for managing a number of development projects involving multiple clients simultaneously
• Worked with the senior management in US head-office to understand client requirements and priorities
• Responsible for gathering TRIAGE teams for appropriate tradeoffs to optimize development effort for meeting client expectations on service delivery
• Interacted with Development and Testing teams to understand and manage dependencies
• Anticipated issues and bottlenecks in a process and gathered required teams to overcome the issues
Excellent Communication
MS Office
Leadership
Project Scheduling
Client liaison
Cost Control
Teamwork and Collaboration
ITIL V4
ITIL V4